Dell Comprehensive Error Codes and Troubleshooting for ATG Laptops

Code	Description	Suggested Remedy
(repetitive
short beeps)

5Real-time clock failure. Possible battery failure or system board failure.

1 Replace the battery (see your Service Manual at support.dell.com).

2 If the problem persists, contact Dell.

6	Video BIOS Test	Contact Dell.
	Failure
7	CPU-cache test	Contact Dell.
	failure

Error Messages

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.

If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

AU X I L I A R Y D E V I C E F A I L U R E — The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. See your Service Manual at support.dell.com for more information. If the problem persists, contact Dell (see "Contacting Dell" on page 65).

BA D C O M M A N D O R F I L E N A M E — Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.

C A C H E D I S A B L E D D U E T O F A I L U R E — The primary cache internal to the microprocessor has failed. Contact Dell (see "Contacting Dell" on page 65).

CD D R I V E C O N T R O L L E R F A I L U R E — The CD drive does not respond to commands from the computer.

DA T A E R R O R — The hard drive cannot read the data.

DE C R E A S I N G A V A I L A B L E M E M O R Y — One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information.

DI S K C: F A I L E D I N I T I A L I Z A T I O N — The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 40).

Troubleshooting

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