Dell NU229, PP27L Dell Technical Update Service, Dell Support Utility, Other software problems

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Other software problems

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N

Ensure that the program is compatible with the operating system installed on your computer.

Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

Ensure that the program is installed and configured properly.

Verify that the device drivers do not conflict with the program.

If necessary, uninstall and then reinstall the program.

B A C K U P Y O U R F I L E S I M M E D I A T E L Y

Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs.

Save and close any open files or programs and shut down your computer through the Start menu.

Dell Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.

To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

Dell Support Utility

The Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment.

Accessing the Dell Support Utility

 

Access the Dell Support Utility from the

icon on the taskbar or from the

Start menu.

 

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Troubleshooting

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Contents Dell Latitude ATG E6400 Setup and Quick Reference Guide Macrovision Product Notice Contents Restoring Your Operating System Returning Items for Warranty Repair or Credit Contents About Your Computer Front ViewPC Card slot Back View Battery Removal Bottom ViewWireless Switch and Dell Wi-Fi Catcher Network Locator About Your Computer Setting Up Your Computer Quick SetupSetting Up Your Computer Internet service Cable or DSL modem Wireless router Setting Up Your Internet Connection Connecting to the InternetMicrosoft Windows Vista Operating System Microsoft Windows Vista Operating System Transferring Information to a New ComputerMicrosoft Windows XP Microsoft Windows XP To prepare a new computer for the file transferSetting Up Your Computer Setting Up Your Computer System Information SpecificationsProcessor PC CardSecure Digital SD Memory-Card Reader Ports and ConnectorsMemory Wlan CommunicationsVideo AudioAudio DisplayKeyboard BatteryTouch Pad Battery AC AdapterFingerprint Reader Optional Environmental PhysicalCamera Optional Specifications Tools TroubleshootingPower Lights Beep CodesCode Description Suggested Remedy Repetitive Manual at support.dell.comError Messages Code DescriptionTroubleshooting Troubleshooting Troubleshooting Click Uninstall System Messages Troubleshooting Software and Hardware Problems Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Insert the Drivers and Utilities mediaTroubleshooting Tips Power ProblemsMemory Problems Computer does not start up Lockups and Software ProblemsComputer stops responding Program crashes repeatedly Program stops respondingSolid blue screen appears Accessing the Dell Support Utility Dell Technical Update ServiceOther software problems Dell Support UtilityClicking the Dell Support Icon Double-Clicking the Dell Support IconTroubleshooting Drivers Reinstalling SoftwareIdentifying Drivers Using the Drivers and Utilities Media Reinstalling Drivers and UtilitiesReturning to a Previous Device Driver Version Manually Reinstalling Drivers At the Welcome Dell System Owner screen, click NextUsing Microsoft Windows System Restore Restoring Your Operating SystemStarting System Restore Undoing the Last System RestoreUsing Dell Factory Image Restore Enabling System RestoreWindows Vista Dell Factory Image Restore Using the Operating System MediaBefore you Begin Reinstalling Windows Document/Media/Label Contents Finding InformationDocumentation Getting Help Obtaining AssistanceTechnical Support and Customer Service DellConnect Online ServicesAutoTech Service Problems With Your OrderAutomated Order-Status Service Getting Help Before You Call Diagnostics Checklist Contacting Dell Getting Help Index Index Support online services, 60 regional Index