Dell PP27L, ATG E6400, NU229 specifications Getting Help, Obtaining Assistance

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Getting Help

Obtaining Assistance

CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer.

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1See "Troubleshooting Tips" on page 42 for information and procedures that pertain to the problem your computer is experiencing.

2See "Dell Diagnostics" on page 40 for procedures on how to run Dell Diagnostics.

3Fill out the "Diagnostics Checklist" on page 64.

4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 60 for a more extensive list of Dell Support online.

5If the preceding steps have not resolved the problem, see "Contacting Dell" on page 65.

NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using Dell Support, see "Technical Support and Customer Service" on page 60.

Getting Help

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Contents Dell Latitude ATG E6400 Setup and Quick Reference Guide Macrovision Product Notice Contents Restoring Your Operating System Returning Items for Warranty Repair or Credit Contents Front View About Your ComputerPC Card slot Back View Bottom View Battery RemovalWireless Switch and Dell Wi-Fi Catcher Network Locator About Your Computer Quick Setup Setting Up Your ComputerSetting Up Your Computer Internet service Cable or DSL modem Wireless router Microsoft Windows Vista Operating System Connecting to the InternetSetting Up Your Internet Connection Microsoft Windows XP Transferring Information to a New ComputerMicrosoft Windows Vista Operating System To prepare a new computer for the file transfer Microsoft Windows XPSetting Up Your Computer Setting Up Your Computer PC Card SpecificationsProcessor System InformationMemory Ports and ConnectorsSecure Digital SD Memory-Card Reader Communications WlanAudio VideoDisplay AudioTouch Pad BatteryKeyboard AC Adapter BatteryFingerprint Reader Optional Camera Optional PhysicalEnvironmental Specifications Beep Codes TroubleshootingPower Lights ToolsManual at support.dell.com Code Description Suggested Remedy RepetitiveCode Description Error MessagesTroubleshooting Troubleshooting Troubleshooting Click Uninstall System Messages Troubleshooting Software and Hardware Problems When to Use the Dell Diagnostics Dell DiagnosticsInsert the Drivers and Utilities media Starting the Dell Diagnostics From Your Hard DrivePower Problems Troubleshooting TipsMemory Problems Computer stops responding Lockups and Software ProblemsComputer does not start up Solid blue screen appears Program stops respondingProgram crashes repeatedly Dell Support Utility Dell Technical Update ServiceOther software problems Accessing the Dell Support UtilityDouble-Clicking the Dell Support Icon Clicking the Dell Support IconTroubleshooting Identifying Drivers Reinstalling SoftwareDrivers Returning to a Previous Device Driver Version Reinstalling Drivers and UtilitiesUsing the Drivers and Utilities Media At the Welcome Dell System Owner screen, click Next Manually Reinstalling DriversRestoring Your Operating System Using Microsoft Windows System RestoreUndoing the Last System Restore Starting System RestoreEnabling System Restore Using Dell Factory Image RestoreBefore you Begin Using the Operating System MediaWindows Vista Dell Factory Image Restore Reinstalling Windows Finding Information Document/Media/Label ContentsDocumentation Obtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer ServiceAutomated Order-Status Service Problems With Your OrderAutoTech Service Getting Help Before You Call Diagnostics Checklist Contacting Dell Getting Help Index Index Support online services, 60 regional Index