Dell NU229, ATG E6400 Problems With Your Order, AutoTech Service, Automated Order-Status Service

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Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com

la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only)

Dell Marketing and Sales e-mail addresses apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only)

Anonymous file transfer protocol (FTP) ftp.dell.com

Log in as user: anonymous, and use your e-mail address as your password.

AutoTech Service

Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their laptop and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 65.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 65.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see "Contacting Dell" on page 65.

Getting Help

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Contents Dell Latitude ATG E6400 Setup and Quick Reference Guide Macrovision Product Notice Contents Restoring Your Operating System Returning Items for Warranty Repair or Credit Contents Front View About Your ComputerPC Card slot Back View Bottom View Battery RemovalWireless Switch and Dell Wi-Fi Catcher Network Locator About Your Computer Quick Setup Setting Up Your ComputerSetting Up Your Computer Internet service Cable or DSL modem Wireless router Setting Up Your Internet Connection Connecting to the InternetMicrosoft Windows Vista Operating System Microsoft Windows Vista Operating System Transferring Information to a New ComputerMicrosoft Windows XP To prepare a new computer for the file transfer Microsoft Windows XPSetting Up Your Computer Setting Up Your Computer Processor SpecificationsSystem Information PC CardSecure Digital SD Memory-Card Reader Ports and ConnectorsMemory Communications WlanAudio VideoDisplay AudioKeyboard BatteryTouch Pad AC Adapter BatteryFingerprint Reader Optional Environmental PhysicalCamera Optional Specifications Power Lights TroubleshootingTools Beep CodesManual at support.dell.com Code Description Suggested Remedy RepetitiveCode Description Error MessagesTroubleshooting Troubleshooting Troubleshooting Click Uninstall System Messages Troubleshooting Software and Hardware Problems When to Use the Dell Diagnostics Dell DiagnosticsInsert the Drivers and Utilities media Starting the Dell Diagnostics From Your Hard DrivePower Problems Troubleshooting TipsMemory Problems Computer does not start up Lockups and Software ProblemsComputer stops responding Program crashes repeatedly Program stops respondingSolid blue screen appears Other software problems Dell Technical Update ServiceAccessing the Dell Support Utility Dell Support UtilityDouble-Clicking the Dell Support Icon Clicking the Dell Support IconTroubleshooting Drivers Reinstalling SoftwareIdentifying Drivers Using the Drivers and Utilities Media Reinstalling Drivers and UtilitiesReturning to a Previous Device Driver Version At the Welcome Dell System Owner screen, click Next Manually Reinstalling DriversRestoring Your Operating System Using Microsoft Windows System RestoreUndoing the Last System Restore Starting System RestoreEnabling System Restore Using Dell Factory Image RestoreWindows Vista Dell Factory Image Restore Using the Operating System MediaBefore you Begin Reinstalling Windows Finding Information Document/Media/Label ContentsDocumentation Obtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer ServiceAutoTech Service Problems With Your OrderAutomated Order-Status Service Getting Help Before You Call Diagnostics Checklist Contacting Dell Getting Help Index Index Support online services, 60 regional Index