Dell ATG E6400 Program stops responding, Program crashes repeatedly, Solid blue screen appears

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A program stops responding

E N D T H E P R O G R A M

1Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager, and click the Applications tab.

2Click to select the program that is no longer responding, and click End Task.

A program crashes repeatedly

NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD.

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N If necessary, uninstall and then

reinstall the program.

A program is designed for an earlier Microsoft® Windows® operating system

R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D

Windows Vista:

The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.

1Click Start Control PanelProgramsUse an older program with this version of Windows.

2In the welcome screen, click Next.

3Follow the instructions on the screen.

Windows XP:

The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments.

1Click StartAll ProgramsAccessoriesProgram Compatibility WizardNext.

2Follow the instructions on the screen.

A solid blue screen appears

TU R N T H E C O M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.

Troubleshooting

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Contents Dell Latitude ATG E6400 Setup and Quick Reference Guide Macrovision Product Notice Contents Restoring Your Operating System Returning Items for Warranty Repair or Credit Contents Front View About Your ComputerPC Card slot Back View Bottom View Battery RemovalWireless Switch and Dell Wi-Fi Catcher Network Locator About Your Computer Quick Setup Setting Up Your ComputerSetting Up Your Computer Internet service Cable or DSL modem Wireless router Connecting to the Internet Setting Up Your Internet ConnectionMicrosoft Windows Vista Operating System Transferring Information to a New Computer Microsoft Windows Vista Operating SystemMicrosoft Windows XP To prepare a new computer for the file transfer Microsoft Windows XPSetting Up Your Computer Setting Up Your Computer Processor SpecificationsSystem Information PC CardPorts and Connectors Secure Digital SD Memory-Card ReaderMemory Communications WlanAudio VideoDisplay AudioBattery KeyboardTouch Pad AC Adapter BatteryFingerprint Reader Optional Physical EnvironmentalCamera Optional Specifications Power Lights TroubleshootingTools Beep CodesManual at support.dell.com Code Description Suggested Remedy RepetitiveCode Description Error MessagesTroubleshooting Troubleshooting Troubleshooting Click Uninstall System Messages Troubleshooting Software and Hardware Problems When to Use the Dell Diagnostics Dell DiagnosticsInsert the Drivers and Utilities media Starting the Dell Diagnostics From Your Hard DrivePower Problems Troubleshooting TipsMemory Problems Lockups and Software Problems Computer does not start upComputer stops responding Program stops responding Program crashes repeatedlySolid blue screen appears Other software problems Dell Technical Update ServiceAccessing the Dell Support Utility Dell Support UtilityDouble-Clicking the Dell Support Icon Clicking the Dell Support IconTroubleshooting Reinstalling Software DriversIdentifying Drivers Reinstalling Drivers and Utilities Using the Drivers and Utilities MediaReturning to a Previous Device Driver Version At the Welcome Dell System Owner screen, click Next Manually Reinstalling DriversRestoring Your Operating System Using Microsoft Windows System RestoreUndoing the Last System Restore Starting System RestoreEnabling System Restore Using Dell Factory Image RestoreUsing the Operating System Media Windows Vista Dell Factory Image RestoreBefore you Begin Reinstalling Windows Finding Information Document/Media/Label ContentsDocumentation Obtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer ServiceProblems With Your Order AutoTech ServiceAutomated Order-Status Service Getting Help Before You Call Diagnostics Checklist Contacting Dell Getting Help Index Index Support online services, 60 regional Index