Dell DR4100 owner manual Troubleshooting External Connections, Troubleshooting The Video Subsystem

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Troubleshooting Your System

Safety First—For You And Your System

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

Troubleshooting System Startup Failure

If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager, the system hangs. The reverse is also true. You must boot to the same boot mode in which you installed the operating system.

For all other startup issues, note the system messages that appear on the screen.

Troubleshooting External Connections

Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices.

Troubleshooting The Video Subsystem

1.Check the system and power connections to the monitor.

2.Check the video interface cabling from the system to the monitor.

3.Run the appropriate diagnostic test.

If the tests run successfully, the problem is not related to video hardware.

If the tests fail, see Getting Help.

Troubleshooting A USB Device

Use the following steps to troubleshoot a USB keyboard/mouse. For other USB devices, go to step 7.

1.Disconnect the keyboard and mouse cables from the system briefly and reconnect them.

2.Connect the keyboard/mouse to the USB port(s) on the opposite side of the system.

3.If the problem is resolved, restart the system, enter the System Setup, and check if the non-functioning USB ports are enabled.

4.Replace the keyboard/mouse with another working keyboard/mouse.

5.If the problem is resolved, replace the faulty keyboard/mouse.

6.If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to the system.

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Contents Regulatory Model E14S Series Regulatory Type E14S001 Dell Inc Contents Installing System Components Safety First-For You And Your System Troubleshooting Your SystemJumpers And Connectors Using System DiagnosticsTechnical Specifications System Messages Getting HelpIndicator, Button, or Icon Description Connector Front-Panel Features And IndicatorsHealth indicator Condition Diagnostic IndicatorsHard-drive indicator Condition Corrective ActionElectrical indicator Condition Hard-drive indicator Condition Corrective ActionMemory indicator Corrective Action ProgramPCIe indicator Condition Hard-Drive Indicator PatternsError Drive-Status Condition Indicator Pattern RAID OnlySeconds Back-Panel Features And IndicatorsGreen Link indicator is NIC Indicator CodesOther Information You May Need Power Indicator CodesPage Keystroke Description Enters the System Setup F10 Entering System SetupResponding To Error Messages System Setup OptionsUsing The System Setup Navigation Keys System Setup Main ScreenSystem Information Screen Memory Settings ScreenProcessor Settings Screen Boot Settings Screen Serial Communications Screen Integrated Devices ScreenSystem Profile Settings Screen System Security Screen Miscellaneous Settings System And Setup Password FeaturesAssigning a System And/Or Setup Password Operating With a Setup Password Enabled Using Your System Password To Secure Your SystemUsing The Boot Manager Navigation Keys Boot Manager ScreenEmbedded System Management Entering The iDRAC Settings Utility IDRAC Settings UtilityPage Inside The System Recommended ToolsRemoving The Front Bezel Front Bezel OptionalInstalling The Front Bezel Opening And Closing The SystemOpening The System Cooling Shroud Closing The SystemRemoving The Cooling Shroud Removing and Installing the Cooling Shroud Installing The Cooling ShroudSystem Memory Channel 0 slots A1, A5, and A9 ProcessorMode-Specific Guidelines General Memory Module Installation GuidelinesRemoving Memory Modules Memory ConfigurationRemoving and Installing a Memory Module Installing Memory ModulesHard Drives Installing a 2.5 Inch Hard-Drive Blank Back Removing a 2.5 Inch Hard-Drive Blank BackRemoving a 3.5 Inch Hard-Drive Blank Removing a Hot-Swap Hard Drive Installing a 3.5 Inch Hard-Drive BlankRemoving and Installing a Hot-Swap Hard Drive Installing a Hot-Swap Hard DriveInstalling a Hard Drive Into a Hard-Drive Carrier Cooling FansRemoving a Hard Drive From a Hard-Drive Carrier Removing a Cooling Fan Removing and Installing a Cooling FanRemoving The Cooling-Fan Assembly Installing a Cooling FanInstalling The Cooling-Fan Assembly Internal USB Memory Key OptionalReplacing The Internal USB Key Removing The PCIe Card Holder PCIe Card HolderOpening And Closing The PCIe Card Holder Latch Installing The PCIe Card HolderRemoving The Cable Retention Bracket Cable Retention BracketInstalling The Cable Retention Bracket Expansion Card Installation GuidelinesExpansion Cards And Expansion-Card Risers Riser PCIe Slot Height Length Link Width Slot WidthCard Priority Card Type Slot Priority Max Allowed Unpack the expansion card and prepare it for installation Removing An Expansion Card From The Expansion-Card Riser Removing and Installing the Expansion-Card Riser Installing An Expansion Card Into The Expansion-Card RiserRemoving Expansion-Card Risers Removing and Installing the Expansion Card RiserExpansion-card slot Chassis intrusion switch Expansion-card slot Installing Expansion-Card Risers Internal Dual SD ModuleRemoving The Internal Dual SD Module Removing and Installing the Internal Dual SD Module Installing The Internal Dual SD ModuleRemoving The Integrated Storage Controller Card Integrated Storage Controller CardInstalling The Integrated Storage Controller Card Removing The Network Daughter Card Network Daughter CardInstalling The Network Daughter Card ProcessorsRemoving a Processor Removing and Installing the Processor Heat Sink Processor Shield Opening and Closing Lever Sequence Removing and Installing a Processor Installing a ProcessorYour system supports two 750 W power supply modules Power SuppliesRemoving An AC Power Supply Power Supply Hot Spare FeatureRemoving The Power Supply Blank Installing An AC Power SupplySystem Battery Installing The Power Supply BlankReplacing The System Battery Removing The Hard-Drive Backplane Hard-Drive BackplaneUSB cable SAS cables Cabling Diagram-3.5 Inch x12 SAS Backplane Installing The Hard-Drive BackplaneRemoving The Hard-Drive Backplane Back Installing The Hard-Drive Backplane Back Removing The I/O Panel PanelRemoving and Installing the I/O Panel Installing The I/O PanelRemoving The System Board System BoardSystem board System-board holder Release pin Installing The System Board Troubleshooting External Connections Troubleshooting The Video SubsystemTroubleshooting a USB Device Troubleshooting a Serial I/O Device Troubleshooting a NICTroubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting The System Battery Troubleshooting Power SuppliesTroubleshooting Cooling Problems Troubleshooting Cooling Fans Troubleshooting System MemoryTroubleshooting An SD Card Troubleshooting An Internal USB KeyTroubleshooting a Storage Controller Troubleshooting a Hard DriveTroubleshooting Expansion Cards Troubleshooting Processors Page When To Use The Embedded System Diagnostics Dell Embedded System DiagnosticsRunning The Embedded System Diagnostics System Diagnostic ControlsLeast one event description is recorded Jumper Setting Description System Board Jumper SettingsJidsdm Jndc JRISER3A JRISER3B System Board ConnectorsJvideorear Connector Description Disabling a Forgotten PasswordPower Expansion slots using riser cardExpansion Bus Expanded Operating Temperature Connectors BackMemory DrivesTemperature Continuous Operation Environmental TemperatureRelative humidity EnvironmentalMaximum vibration Maximum shockGaseous Contamination 102 System Error Messages ASR0002 Message ASR0001 MessageASR0003 Message BAT0002 MessageCPU0010 Message CPU0005 MessageCPU0023 Message CPU0204 MessageCPU0702 Message CPU0703 MessageCPU0704 Message Action Reinstall or reconnect the hardware HWC2003 Message If the issue persists, see Getting HelpFAN0000 Message Details Fan operating speed is out of range ActionMEM0007 Message MEM0001 MessageMEM0701 Message MEM0702 MessagePCI1302 Message MEM8000 MessagePCI1304 Message PCI1308 MessagePDR0001 Message Fault detected on drive number Details Reinstall the deviceConfigurations PSU0001 Message Power supply number failed ActionPSU0006 Message PSU0003 MessagePSU0016 Message PSU0031 MessagePSU0034 Message PSU0033 MessagePSU0035 Message PSU0036 MessageSystem power inventory change PSU1201 Message Power supply redundancy is lost DetailsConfiguration and power consumption System power consumptionRFM1201 Message RFM1014 MessageRFM2001 Message RFM2002 MessageAppear if the user disabled event logging SEL0006 Message All event logging is disabled DetailsPower. If problem persists call support Issues persists, contact supportFailed Diagnostic MessagesFailures TMP0121 MessageAlert Messages 118 Visit support.dell.com Contacting Dell