Dell Comprehensive Troubleshooting for Your DR4100 Laptop

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9.Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

10.Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy mode is enabled.

11.Check if the SD card is functioning properly. If the problem persists, see Getting Help.

Troubleshooting A Hard Drive

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

CAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before you proceed, back up all files on the hard drive.

1.Run the appropriate diagnostic test. For more information, see Using System Diagnostics. Depending on the results of the diagnostics test, proceed as needed through the following steps.

2.If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps:

a)Restart the system and press <F10> during system startup to run the Lifecycle Controller, and then run the Hardware Configuration wizard to check the RAID configuration.

See the Lifecycle Controller documentation or online help for information on RAID configuration.

b)Ensure that the hard drive(s) have been configured correctly for the RAID array.

c)Take the hard drive offline and reseat the drive.

d)Exit the configuration utility and allow the system to boot to the operating system.

3.Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information.

4.Restart the system and enter the System Setup.

5.Verify that the controller is enabled and the drives are displayed in the System Setup.

If the problem persists, try troubleshooting the expansion cards or see Getting Help.

Troubleshooting A Storage Controller

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

NOTE: When troubleshooting a SAS or PERC controller, also see the documentation for your operating system and the controller.

1.Run the appropriate diagnostic test. For more information, see Using System Diagnostics.

2.Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

3.Open the system.

4.Verify that the installed expansion cards are compliant with the expansion card installation guidelines.

5.Ensure that each expansion card is firmly seated in its connector.

6.Close the system

7.Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

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Contents Regulatory Model E14S Series Regulatory Type E14S001 Dell Inc Contents Installing System Components Safety First-For You And Your System Troubleshooting Your SystemGetting Help Using System DiagnosticsJumpers And Connectors Technical Specifications System MessagesIndicator, Button, or Icon Description Connector Front-Panel Features And IndicatorsCorrective Action Diagnostic IndicatorsHealth indicator Condition Hard-drive indicator ConditionProgram Hard-drive indicator Condition Corrective ActionElectrical indicator Condition Memory indicator Corrective ActionDrive-Status Condition Indicator Pattern RAID Only Hard-Drive Indicator PatternsPCIe indicator Condition ErrorSeconds Back-Panel Features And IndicatorsGreen Link indicator is NIC Indicator CodesOther Information You May Need Power Indicator CodesPage Keystroke Description Enters the System Setup F10 Entering System SetupSystem Setup Main Screen System Setup OptionsResponding To Error Messages Using The System Setup Navigation KeysSystem Information Screen Memory Settings ScreenProcessor Settings Screen Boot Settings Screen Serial Communications Screen Integrated Devices ScreenSystem Profile Settings Screen System Security Screen Miscellaneous Settings System And Setup Password FeaturesAssigning a System And/Or Setup Password Operating With a Setup Password Enabled Using Your System Password To Secure Your SystemUsing The Boot Manager Navigation Keys Boot Manager ScreenEmbedded System Management Entering The iDRAC Settings Utility IDRAC Settings UtilityPage Inside The System Recommended ToolsRemoving The Front Bezel Front Bezel OptionalInstalling The Front Bezel Opening And Closing The SystemOpening The System Cooling Shroud Closing The SystemRemoving The Cooling Shroud Removing and Installing the Cooling Shroud Installing The Cooling ShroudSystem Memory Channel 0 slots A1, A5, and A9 ProcessorMode-Specific Guidelines General Memory Module Installation GuidelinesRemoving Memory Modules Memory ConfigurationRemoving and Installing a Memory Module Installing Memory ModulesHard Drives Installing a 2.5 Inch Hard-Drive Blank Back Removing a 2.5 Inch Hard-Drive Blank BackRemoving a 3.5 Inch Hard-Drive Blank Removing a Hot-Swap Hard Drive Installing a 3.5 Inch Hard-Drive BlankRemoving and Installing a Hot-Swap Hard Drive Installing a Hot-Swap Hard DriveInstalling a Hard Drive Into a Hard-Drive Carrier Cooling FansRemoving a Hard Drive From a Hard-Drive Carrier Removing a Cooling Fan Removing and Installing a Cooling FanRemoving The Cooling-Fan Assembly Installing a Cooling FanInstalling The Cooling-Fan Assembly Internal USB Memory Key OptionalReplacing The Internal USB Key Removing The PCIe Card Holder PCIe Card HolderOpening And Closing The PCIe Card Holder Latch Installing The PCIe Card HolderRemoving The Cable Retention Bracket Cable Retention BracketInstalling The Cable Retention Bracket Expansion Card Installation GuidelinesExpansion Cards And Expansion-Card Risers Riser PCIe Slot Height Length Link Width Slot WidthCard Priority Card Type Slot Priority Max Allowed Unpack the expansion card and prepare it for installation Removing An Expansion Card From The Expansion-Card Riser Removing and Installing the Expansion-Card Riser Installing An Expansion Card Into The Expansion-Card RiserRemoving Expansion-Card Risers Removing and Installing the Expansion Card RiserExpansion-card slot Chassis intrusion switch Expansion-card slot Installing Expansion-Card Risers Internal Dual SD ModuleRemoving The Internal Dual SD Module Removing and Installing the Internal Dual SD Module Installing The Internal Dual SD ModuleRemoving The Integrated Storage Controller Card Integrated Storage Controller CardInstalling The Integrated Storage Controller Card Removing The Network Daughter Card Network Daughter CardInstalling The Network Daughter Card ProcessorsRemoving a Processor Removing and Installing the Processor Heat Sink Processor Shield Opening and Closing Lever Sequence Removing and Installing a Processor Installing a ProcessorYour system supports two 750 W power supply modules Power SuppliesRemoving An AC Power Supply Power Supply Hot Spare FeatureRemoving The Power Supply Blank Installing An AC Power SupplySystem Battery Installing The Power Supply BlankReplacing The System Battery Removing The Hard-Drive Backplane Hard-Drive BackplaneUSB cable SAS cables Cabling Diagram-3.5 Inch x12 SAS Backplane Installing The Hard-Drive BackplaneRemoving The Hard-Drive Backplane Back Installing The Hard-Drive Backplane Back Removing The I/O Panel PanelRemoving and Installing the I/O Panel Installing The I/O PanelRemoving The System Board System BoardSystem board System-board holder Release pin Installing The System Board Troubleshooting External Connections Troubleshooting The Video SubsystemTroubleshooting a USB Device Troubleshooting a Serial I/O Device Troubleshooting a NICTroubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting The System Battery Troubleshooting Power SuppliesTroubleshooting Cooling Problems Troubleshooting Cooling Fans Troubleshooting System MemoryTroubleshooting An SD Card Troubleshooting An Internal USB KeyTroubleshooting a Storage Controller Troubleshooting a Hard DriveTroubleshooting Expansion Cards Troubleshooting Processors Page System Diagnostic Controls Dell Embedded System DiagnosticsWhen To Use The Embedded System Diagnostics Running The Embedded System DiagnosticsLeast one event description is recorded Jumper Setting Description System Board Jumper SettingsJidsdm Jndc JRISER3A JRISER3B System Board ConnectorsJvideorear Connector Description Disabling a Forgotten PasswordPower Expansion slots using riser cardExpansion Bus Drives Connectors BackExpanded Operating Temperature MemoryTemperature Continuous Operation Environmental TemperatureMaximum shock EnvironmentalRelative humidity Maximum vibrationGaseous Contamination 102 System Error Messages BAT0002 Message ASR0001 MessageASR0002 Message ASR0003 MessageCPU0204 Message CPU0005 MessageCPU0010 Message CPU0023 MessageCPU0702 Message CPU0703 MessageCPU0704 Message Details Fan operating speed is out of range Action If the issue persists, see Getting HelpAction Reinstall or reconnect the hardware HWC2003 Message FAN0000 MessageMEM0702 Message MEM0001 MessageMEM0007 Message MEM0701 MessagePCI1308 Message MEM8000 MessagePCI1302 Message PCI1304 MessagePSU0001 Message Power supply number failed Action Reinstall the devicePDR0001 Message Fault detected on drive number Details ConfigurationsPSU0031 Message PSU0003 MessagePSU0006 Message PSU0016 MessagePSU0036 Message PSU0033 MessagePSU0034 Message PSU0035 MessageSystem power consumption PSU1201 Message Power supply redundancy is lost DetailsSystem power inventory change Configuration and power consumptionRFM2002 Message RFM1014 MessageRFM1201 Message RFM2001 MessageIssues persists, contact support SEL0006 Message All event logging is disabled DetailsAppear if the user disabled event logging Power. If problem persists call supportTMP0121 Message Diagnostic MessagesFailed FailuresAlert Messages 118 Visit support.dell.com Contacting Dell