Error Message Resolution Guide
Message | Reason | Solution | Reference Tech Note |
User Count Exceeded.\n Session | Possible authorization issue. | Verify that you have the correct number of | |
Ended; |
| licenses for the number of Mobile Units |
|
|
| you are using. |
|
Primary Unavailable\nTrying Alternate; | First Host IP address not available | Verify the host address. | |
| trying the remaining addresses in |
|
|
| the Host list. |
|
|
APMAC.DAT Error\nSession Ended; Access point Media Access Control error.
Most likely a range, access point, radio, | T1113, T1114, T1161, |
host or network issue. Troubleshoot the | T1171, T1187 and |
customer’s environment. | T1194 |
MUIP.DAT Error\nSession Ended; | Mobile Unit IP Error. | Most likely a Mobile Unit network setting | T1113, T1114, T1161, |
|
| issue. Troubleshoot the customer’s | T1171, T1187 and |
|
| environment. | T1194 |
Missing Subnet IP\nSession Ended; | Mobile Unit IP Netmask Error. | Most likely a Mobile Unit network setting | T1113, T1114, T1161, |
|
| issue. Troubleshoot the customer’s | T1171, T1187 and |
|
| environment. | T1194 |
Error Opening File; | File is missing. | Verify that the configuration files are on the | |
|
| Mobile Unit. Or perhaps there is a |
|
|
| hardware failure. |
|
Telnet API\nnot found; | Program files are missing. |
Battery Low Warning\n\nReplace | Not enough power to operate the |
Battery Soon; | Mobile Unit. |
No Host List.\nPress any key\nTo Edit | Have not configured your target |
Host IP's; | hosts. |
Unable to Allocate\nFont Memory; | Mobile Unit does not have enough |
| memory to load the fonts. |
Reload program files. | |
Replace the battery with a fully recharged | |
battery. |
|
Configure the target host IP addresses. | |
Reduce the fonts in use or expand the | |
memory in the Mobile Unit. |
|
Supported Equipment Manual • May, 2006 |