Printek 850 Series manual Preventive Maintenance, Obtaining Service

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M A I N T E N A N C E A N D T R O U B L E S H O O T I N G

Error Message

Head Blocked?

Head Gap

I/O Overflow

I/O Parity Error

Possible Solution

Check print head carriage area for obstructions.

Usually a result of a bad paper jam. Check for paper wedged in the print head nose shield area.

Make sure handshaking parameters set in the printer and at the host computer match each other.

Make sure interface cables are wired correctly.

Make sure parity setting in the printer and at the host computer matches each other.

Preventive Maintenance

Your PrintMaster 850 Series printer requires very little preventive maintenance. It is only suggested that you periodically clear out any excessive paper dust, paying particular attention to cleaning the sensor surfaces (at left tractor under the paper (rear) lid and at far left of carriage under the ribbon lid).

Also, the various bearings used in the PrintMaster 850 Series printers should not require any lubrication.

OBTAINING SERVICE

If your PrintMaster 850 Series printer should require service, please contact the company where you purchased the printer. If you do not know where the printer was purchased, please call 800-368-4636 to obtain the name

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Contents PrintMaster 850 Series Operator’s Manual Page Page Page Table of Contents Introduction To Setup Forms MenuInterface Menu Test MenuAscii Character Tables Specifications Glossary of Terms Page Introduction Manual Contents Lists Installation Getting StartedParallel I/O Serial I/O Interface Set Up RS-232C Serial InterfaceParallel Interface Ethernet 10/100BaseT Installing The Ribbon Cartridge Why Use Only Printek Brand RibbonsT T I N G S T a R T E D Installing a New Ribbon Cartridge T T I N G S T a R T E D Loading Paper PrintMaster 850/850si Single Tractor ModelInforming the Printer That the New Form is Loaded PrintMaster 852si Dual Tractor Model Selecting Which Form to Print Printer Self-Test Close the front lid and press the Online button Page Daily Operation IntroductionControl Panel Features LCD Display and Online Status Indicator LEDDisplay the following information Exposed Buttons Most commonly used functions LOAD/FEED Hidden Under LID Buttons Setup UnloadSelecting and Loading Forms Selecting a Form Already Loaded in the Tractors Loading a New or Different Form In the TractorsEjecting and Tearing Off a Form Tearing off a Form Aligning Print Aligning Print On InvoicesLeft/Right ←0.00→ Down/Up Left/Right ⎯0.30→Common Error Conditions Down/Up 0.08 ↓Check Paper No Paper to Load Too Much Paper to UnloadSelected Form is not Loaded Other Errors Ribbon Lid OpenPrinter Configuration Introduction To SetupSetup Buttons Entering Setup Entering Setup MenusUsing the Menu Button FormUsing the Submenu Button Using the ALIGN/ITEM and UP/DOWN Arrow ButtonsExiting Setup Exiting Menus Saving Changes No ChangesForms Menu Forms Menu ItemsForm Name Form Tractor Path RearLines/Inch Form Length 66 LinesTop Margin 0 Lines Bottom Margin 0 LinesCharacters/Inc h Left Margin ColumnRight Margin Font Epson FX FD Draft Speed NormalImpact Force Normal LanguageZero Normal Unidirectional NoInterface Menu Entering the Interface MenuSerial RS-232C Serial Interface Items Interface Menu Serial Emulation EpsonAuto CR On Auto LF OffHost FF at TOF No Characters ControlMinimum Buffer No Baud Rate Data BitsStop Bits Parity NoneDTR Power On/Off Busy Polarity LowXON/XOFF Off ETX/ACK Off Parallel/LAN Interface ItemsParallel/LAN LAN Setup Off Emulation EpsonIP Address Auto IP Address Subnet MaskIP Gateway Auto LF Off Options Menu Max Form AllowedAuto-Scroll 1 Second Delay Paper Out Fault FinishTear-Off 0.00 Inches Cannot Reprint Page Too Large will be displayed, Char. To Ignore 255 Top of Barcode OffTop Oversized Off User Language EnglishSize 8192 Characters Truncate Lines No Bottom Slew FastTest Mode Off Print MenusForm Construction and Layout Tips Form ConstructionForm Layout Considerations E C I F Y I N G F O R M S Maintenance Troubleshooting Error MessagesPreventive Maintenance Obtaining ServiceI N T E N a N C E a N D Troubleshooting Advanced Setup Features Security MenuALIGN/ITEM Edit Allowed Forms Menu Edit Allowed Interface Menu Edit AllowedOptions Menu Edit Allowed Using Remote Setup V a N C E D S E T U P F E a T U R E S Remote Setup Line Definitions V a N C E D S E T U P F E a T U R E S Remote Setup Example File V a N C E D S E T U P F E a T U R E S Using the Optional Setup Module Initializing Setup Module New Setup Module DetectedCopying Setup to Printer Copying Setup To ModuleI N G T H E O P T I O N a L S E T U P M O D U L E Printer Reset Conditions Control Code Escape Sequence Summaries Genicom 3840 and 3410 EmulationAnsi X3.64 Emulation Epson FX Emulation ESC * m n1 n2 dataESC K n1 n2 data IBM Proprinter Emulation LA-120/210 Emulation Simple TTY Emulation Printek EmulationXoff Ascii Character Tables PC Font Character Set Ebcdic Font Character Set C I I C H a R a C T E R T a B L E S OCR-B Font Character Set ML Euro C I I C H a R a C T E R T a B L E S Specifications 60 to 240 dpi horizontally x 72 dpi vertically6.7, 7.5, 8.4, 8.6, 10, 12, 13.3, 15, 16.7, 17.1, and 20 cpi 15,000,000 character, mobius loop cartridge Operator CONTROLS/INDICATORS Use of only Printek brand ribbons Specification S Glossary of Terms AsciiLCD Online Refers to the state of the printer when