Problem Solving 4
Symptom: | Page prints all black. |
Problem: | Damaged image drum cartridge causes repetitive |
| marks every 1.6 inches due to surface nicks and |
| scratches. |
Solution: | Install new image drum cartridge. |
Symptom: | Vertical white streaking or faint areas on page. |
Problem: | Toner is low and does not distribute properly or the |
| drum is worn out. |
Solution: | Replace toner cartridge. Check drum and replace the |
| drum, if necessary. Contact service. |
Problem: | LED array dirty. |
Solution: | Clean LED array. (See Section 3) |
Symptom: | Vertical black lines. |
Problem: | Scratched image drum. |
Solution: | Replace the image drum cartridge. |
Problem: | Hardware problem. |
Solution: | Contact service. |
Symptom: | Fuzzy print |
Problem: | Dirty LED array. |
Solution: | Clean LED array. |
Symptom: Distorted print
Problem: Paper path, lamp assembly, or fusing unit problem.
Solution: Generate Cleaning Page. Contact service.
Symptom: Faded print after installation.
Problem: Toner cartridge is not correctly installed.
Solution: Install toner cartridge correctly.
Symptom: Smeared or blotched print.
Problem: Dirty or defective fuser assembly or other hardware problem.
Solution: Generate Cleaning Page. Contact service.
Symptom: Printed page is light or blurred.
Problem: Is toner low?
Solution: Replace toner cartridge.
Problem: Is paper meant for laser printers?
Solution: Use recommended paper.
Problem: LED array is dirty.
Solution: Clean LED array.
Symptom: Bold characters and dark lines are smeared.
Problem: Toner is low.
Solution: Install new toner cartridge.
Symptom: Print is darker than usual.
Problem: Darkness setting is too high.
Solution: Change darkness setting in the printer menu.
Symptom: Pages curl excessively
Problem: Printing on wrong side of paper. High humidity.
Solution: Turn paper over in tray. Note arrow on paper package. Install paper print side down in tray.
Problem: Moisture in paper. Improper storage.
Solution: Avoid storing paper in areas of excessive temperature changes and humidity.
Problem: High Humidity.
Solution: Recommended operating humidity:
➥44 | OKIPAGE 12i User’s Guide |