Oki 12i manual Software Problems

Page 55

4 Problem Solving

Software Problems

Software controls printing features. Make sure you have selected the correct printer driver in your software. See your software application documentation for more information.

Symptom: Blank pages appear between printed pages.

Problem: Number of lines per page in software is not equal to number of lines per page of printer.

Solution: Many software packages assume 66 lines per page; your printer default is 60. Adjust software accordingly, or set LINES/Pg in Menu 1 to equal lines per page in software.

Symptom: Cannot get justified right margin with a proportionally spaced font.

Problem: Right justification with proportional fonts is a software feature.

Solution: Check your software manual to see if this feature is supported.

Symptom: Control codes not operating correctly.

Problem: Incorrectly entered control codes.

Solution: Check for confusion of letter l with number 1, letter O with number 0; make sure you are using upper/ lower case correctly; make sure font is specified correctly and is available.

Symptom: Data sent to printer does not print, but DATA message appears.

Problem: A form feed has not been sent.

Solution: Press the ON-LINE button to take the printer off-line, then press the FORM FEED button to eject the final page, or send a form feed command (decimal character 12). If desired, set AUTOEJCT in MENU2.

Symptom: Data is sent to printer, but nothing happens. ON-LINE message appears.

Problem: Wrong interface cable.

Solution: Use correct cable. If using the serial interface, make sure RS232C Serial is selected in the Level 1 menu and RS232C Serial settings in Level 2 menu are correct.

Symptom: Last page of document not printed.

Problem: No form feed provided at end of document.

Solution: Press the ON-LINE button to take the printer off-line, then press the FORM FEED button to eject the final page or send the form feed code (decimal character 12). If desired, set AUTOEJCT in MENU 2.

Symptom: First line on page won’t print.

Problem: Tops of letters extend into unprintable area, so none of them print.

Solution: Set your software to print within the printable area.

Symptom: Parts of control codes are printed at the beginning of documents.

Problem: Command sent is not a true printer command, generally because the ESC character was not sent.

Solution: Before sending control codes through an application, make sure the ESC character can be entered, and is entered properly.

Symptom: Parts of documents are missing at the edges of the printed sheet.

OKIPAGE 12i User’s Guide

45

➦

Page 54 Page 56
Image 55
Page 54 Page 56
Contents Okipage Bishops Gate Boulevard Mount Laurel, New Jersey Training and Publications DepartmentIii Safety InstructionsPage Page OKI On-Site OKI ExtendTableofContents Viii Service and SupportManual paper feed tray Power switch Paper tray gauge Page Options ConsumablesOkipage 12i User’s Guide Selecting a Location for Your Printer Checking the ContentsRemove the Image Drum Protective Paper Setting Up Your PrinterRemoving Operator Panel Protective Film Installing Toner Loading Paper Using Legal Size PaperChoosing Paper Paper Exit OptionsTop Paper Exit Rear Paper ExitParallel Interface Connecting the CableAttaching the Power Cord Interfacing with your ComputerPrinting a Demo Changing the Display LanguagePrinting a Font Standard Driver vs. Advanced Driver Printer SoftwarePrinter Drivers No CD-ROM Drive?Status Monitor Installing the DriverWindows 95, Windows 98, and Windows NT License Agreement appears. Click Yes Installing the Status MonitorInstalling the Standard Driver and the Status Monitor WindowsOkipage 12iPCLXL advanced driver appears. Click OK Using the Status MonitorInstalling the Advanced Driver Highlight Unlisted or Updated Printer. Click InstallWindows Uninstall Printer SoftwareUsing the Operator Panel Windows 95, Windows 98, and NTReactivating the Printer Macintosh InstallationInstalling the PostScript Driver InterfacingInstalling Screen Fonts LCD Display Window Using the Front Operator PanelPaper Size Indicator Ready LightButton Functions Operating Your PrinterSub Menus Using the Printer MenuResetting the Menu Operating Your PrinterLevel 1 Menu Default SettingCategory Items Options Monarch DL Envelope Default SettingCOM-10Items Options CategoryFollowing Categories are Dependent on Emulation Operating Your Printer Level 1 MenuLAYOUT1 Fonts & Symbols IBM Condense Level 1 Menu Operating Your Printer Following Categories are Common to ALL Emulations 600 DPI*, 300 DPI Level 2 MenuSEC OFF Prprotek GOOD, BETTER*, Best Operating Your Printer Level 2 MenuClearable Warnings Error Report Parallel I/F RS232C Serial Databits BITS*, 7 Bits Parity NONE*, EVEN, ODD MIN Busy Categor y Options Function Maintenance MenuLevel 1 Menu Using Special Print MediaPrinting a Special Document Enhancing Print QualitySelecting Envelopes Printing EnvelopesPrinting Transparencies and Adhesive Labels Using Recycled Print MediaGuidelines for Transparencies and Labels Toner Cartridge Life Replacing The Toner CartridgeImage Drum Cartridge Life Printer MaintenanceCleaning the LED Array Replacing the Image Drum CartridgeFrom the front operator panel Printing a CleaningFrom the status monitor Tray n Input JAM Clearing Paper JamsTray n Feed JAM or Paper Exit JAM top bin Paper Exit JAM rear tray Problem SolvingSystem Status Printer MessagesMessage CPYnn Action Maintenance Menu ModeCleaning/Maintenance MessageManual Paper Feed Request Paper ErrorsMessage Error nn Print Quality ProblemsController Errors Interface ErrorsProblem SymptomSolution Software Problems Software is attempting to print beyond the printer’s Hardware Problems Your Dealer Okidata Customer Service RepresentativesOkidata Customer Support Center Purchasing Supplies Service and SupportWarranty Service Faxable FactsOkidataServiceCenterLocations Limited Warranty OvernightExchange Index Index Type 5 Toner Health Hazard Data
Top Page Image Contents