Oki 12i manual Service and Support, Faxable Facts, Purchasing Supplies, Warranty Service

5 Service and Support

Faxable Facts

You can have product and support information faxed automatically to you through Okidata’s Faxable Facts, an online document retrieval system. A touch-tone telephone and facsimile machine with a designated telephone number are required.

Call toll-free at 1-800-654-6651, press option 2 to hear a description of how Faxable Facts works. If you are calling for the first time, order a catalog of available documents. This faxback system is accessible 24 hours a day, 7 days a week. The following information can be faxed to you in minutes:

•Product data brochures

•Product part numbers and pricing (USA and Canadian)

•User tips

•Accessories, options, and consumables part numbers and pricing (USA and Canadian)

Purchasing Supplies

Before you order, know your printer model number (see the front of the printer) and have the correct part number and description of the item.

Ways to Purchase

•Consult the dealer where you purchased your printer.

•Consult an Okidata authorized sales or service dealer.

•Call 1-800-OKIDATA for the nearest Authorized Sales and Service location. Have your ZIP code ready for our Customer Support Representatives.

•Check office supply catalogs or your local stationery store. Most carry OKI brand supplies.

Warranty Service

Your printer is warranted for one year from date of purchase except for the printhead (LED imaging array), which is warranted for a period of five years from date of purchase. If your printer hardware should fail during the warranty period, you have the option of returning it, shipped prepaid to OKIDATA or an authorized service center, or using the overnight exchange procedure (U.S. and Canada only). See the list of OKIDATA Service Centers or call 1-800-OKIDATA for the location of the nearest authorized Okidata service dealer. Have your ZIP code ready. See Limited Warranty and Overnight Exchange in this section for more information.

OKIDATA SERVICE CENTERS

If you need to ship your printer to a service center, replace it in the original packing materials. If the original packaging in not available, contact your dealer or 1-800-OKIDATA for shipping instructions.

For out-of-warranty repairs, allow 30 days for round trip shipping and repair. Before shipping your printer, call for a return authorization number (RA).

OKIPAGE 12i User’s Guide

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