Oki 12i Your Dealer, Okidata Customer Support Center, Okidata Customer Service Representatives

Section5➨ServiceandSupport

This information is valid for the United States and Canada only.

If you can’t solve your printer problem after reading this manual, contact these sources for service or support.

OKIDATA ONLINE

Visit the OKIDATA Web Site at

http://www.okidata.com

for the latest information on:

•Software drivers

•Product guides

•Customer support

•Corporate information

•Dealers

•Documentation

Your Dealer

Consult the store where you purchased your printer, or call 1-800- OKIDATA for the location of the nearest authorized Okidata service dealer. Have your ZIP code ready.

•Proof of purchase is required for warranty work. Be sure to retain your purchase documents.

•Prices and minimum charges may vary.

The Okidata Customer Support Center

For customer service, call 1-800-OKIDATA. The Okidata Information System Automated Attendant is available 24 hours a day, 7 days a week. The system can provide immediate assistance with:

•Basic printer operating procedures

•Sales and service referrals

•Parts and consumable referrals

•Product information

Okidata Customer Service Representatives

Agents are available 24 hours a day, 7 days a week. Please be sure that you are calling from a telephone close to your printer, so you can describe your problem accurately. Our customer service representative are trained on all current OKI products They can answer your questions regarding:

•Installation of your printer

•Determination of printer issues and require service

•Consumer relations

•Interface information

•Availability and installation of printer drivers. ( CSRs are not trained to provide assistance with the use of commercial software packages. Please consult your software user’s manual for times and availability of their support).

➥48 OKIPAGE 12i User’s Guide