Canon BJC-5100 user manual Canon Customer Care Center

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Canon Customer Care Center

Canon Computer Systems, Inc. offers a full range of customer technical support* options including:

❍24-hour, 7-day-a-week, toll-free automated support for troubleshooting issues on most current products (1-800-423-2366)

❍Speak to a technician free of service charge (currently Monday– Friday, 8:00 a.m.–10:00 p.m. and Saturday 12:00 p.m.–6:00 p.m. EST, excluding holidays) for products still under warranty** (1-757-413-2848)

❍Speak to a technician (currently $24.99) during holidays and days/hours not listed above regarding urgent product questions or for products no longer under warranty (1-800-423-2366)

Or for a charge of $2.50 per minute, to a maximum of $25.00 per call (1-900-246-1200)

❍To find out about all Canon products and accessories, to download the latest drivers, and to explore all your technical support options including e-mail support, visit the Canon Computer Systems, Inc. Web site (www.ccsi.canon.com)

❍24-hour, toll-free Fax Retrieval System (1-800-526-4345)

❍To download the latest printer driver using your modem, 24-hour Bulletin Board Service (1-757-420-2000)

❍Within Canada, 24 hours a day, 7 days a week* (1-800-263-1121).

❍In other countries, please contact your Canon dealer.

*Support program specifics subject to change without notice. **Refer to individual product information for warranty details.

NSee Chapter 5, Troubleshooting, before contacting Canon to make sure you have the necessary information available.

1-4 Introduction

Chapter 1

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Contents BJC-5100 Disclaimer CopyrightTrademarks Quick Start Guide Using Your DocumentationConventions User’s ManualPage Contents Performing Printer Maintenance Through the Printer Driver Introduction Supplies and Accessories BJ Cartridges and BJ TanksCanon Specialty Papers Canon Customer Care Center Important Safety Instructions Servicing the PrinterIntroduction Introduction Introduction Understanding the Printer Driver Make sure Printing a DocumentStart your CanonUsing the Printer Driver in Windows Settings Tab Custom Settings Troubleshooting Tab Maintenance Tab Windows 98 and Windows 95 Tabs General TabDetails Tab Color Management Tab Windows NT 4.0 Tabs Ports Tab Scheduling Tab Sharing Tab Security Tab Printing Speed Versus Color Specifying Your Printing Options on the Windows TabsWays to Improve Print Speed in Windows Using the Printer With Windows Selecting Paper Types Plain PaperGlossy Photo Cards High Gloss Photo FilmGlossy Photo Paper Banner PaperBubble Jet Paper water resistant High Resolution PaperShirt Transfers Greeting Cards Fabric SheetsTransparencies Paper GuidelinesAssorted Paper Starter Kit Paper Sizes Paper Size MeasurementsMedia Types Media Method Limit SheetsLoading Paper Automatically Feeding PaperMake sure the printer is turned on Auto Feed Guidelines Check Manually Feeding PaperInsert Set up your Printing on Envelopes Slide a stack of envelopes into the sheet feeder until it Using Canon’s Specialty Papers Specialty Paper GuidelinesPaper type Drying time approx Using the Cleaning Sheet Canon’s High Resolution PaperSet up Fabric Sheet Printing on a Fabric SheetInsert the sheet with the cloth side out toward you Dry Printing on Banner Paper At a crease Feed slotClear space in front of the paper output slot of the printer Output Paper Handling Maintaining the Printer Printer GuidelinesCleaning the Printer Printing a Test Print Performing Printer Maintenance Through the Printer Driver Aligning the Print Heads Cleaning the Print Heads Saving Power BC-21e Color BJ Cartridge BJ Cartridge GuidelinesChoosing Which BJ Cartridges to Use BC-22e Photo BJ CartridgeReplacing BJ Cartridges and BJ Tanks BJ Cartridge and BJ Tank Maintenance Replacing a BJ Cartridge Open the printer cover Open the cartridge holder Store or Out of its Protective PackagingMaterial From CartridgeClose the printer cover Replacing a BJ Tank in the BC-21e Color BJ Cartridge Take the newRemove A plastic bag to keep from spilling any residual inkClose the blue cartridge holder cover Storing a BJ Cartridge OpenCarefully set CloseTransporting the Printer Turn offPack the printer Troubleshooting Identifying Your Printer ProblemBasic Problems NO. ABCCannot Install the Printer Driver Cause SolutionPaper Does Not Feed From Sheet Feeder An Error Message Appears Printer driver again Check the status of the printer port LPT1Driver Check your memory Clean up your hard diskReinstall the printer driver Rebuild the document and print it againPrinting Halts Printout Is UnsatisfactoryChange the WPS driver port setting or delete the WPS driver Try to use another printer cablePause the printer CauseSolutionCheck the printer driver settings Check your media typeError Conditions Clearing Paper JamsTroubleshooting Paper Handling Printing SpecificationsPrinting Method Paper SizePrint Speed Paper WeightRecommended Paper Types Print Width maxPrintable area for paper Print ResolutionPrintable area for envelopes BJ Cartridges General Specifications Bubble Jet printing Automatic feedBJ cartridge Color ManagementForm feed Error DiffusionFont GammaInk Cartridge Storage Box High Speed Error DiffusionHue IntensityParallel interface Noise levelOrientation PitchPrintable area ResolutionPrinter driver Glossary Index Index Index Index Index Index FCC Regulations Bubble Jet Printer Model K10902Canadian Radio Interference Regulations