Canon BJC-5100 user manual Basic Problems, No. Abc

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The serial number is located on the label on the back of the printer (lower right side near the power cable):

NO. ABC 12345

NAttempting to repair the printer yourself may void the limited warranty as to that repair. See the limited warranty information that came with your printer for details.

Basic Problems

This section describes these basic problems:

❍Cannot install the printer driver

❍Paper does not feed from the sheet feeder

❍An error message appears

❍Printing halts

❍Printout is unsatisfactory

❍Error Conditions

For all other problems, be sure to use Canon’s support services described on page 1-4.

5-2 Troubleshooting

Chapter 5

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Contents BJC-5100 Trademarks CopyrightDisclaimer Using Your Documentation ConventionsQuick Start Guide User’s ManualPage Contents Performing Printer Maintenance Through the Printer Driver Introduction Supplies and Accessories BJ Cartridges and BJ TanksCanon Specialty Papers Canon Customer Care Center Important Safety Instructions Servicing the PrinterIntroduction Introduction Introduction Understanding the Printer Driver Printing a Document Start yourMake sure CanonUsing the Printer Driver in Windows Settings Tab Custom Settings Troubleshooting Tab Maintenance Tab Windows 98 and Windows 95 Tabs General TabDetails Tab Color Management Tab Windows NT 4.0 Tabs Ports Tab Scheduling Tab Sharing Tab Security Tab Printing Speed Versus Color Specifying Your Printing Options on the Windows TabsWays to Improve Print Speed in Windows Using the Printer With Windows Selecting Paper Types Plain PaperHigh Gloss Photo Film Glossy Photo PaperGlossy Photo Cards Banner PaperHigh Resolution Paper Shirt Transfers Greeting CardsBubble Jet Paper water resistant Fabric SheetsAssorted Paper Starter Kit Paper GuidelinesTransparencies Paper Sizes Paper Size MeasurementsMedia Types Media Method Limit SheetsLoading Paper Automatically Feeding PaperMake sure the printer is turned on Auto Feed Guidelines Insert Manually Feeding PaperCheck Set up your Printing on Envelopes Slide a stack of envelopes into the sheet feeder until it Using Canon’s Specialty Papers Specialty Paper GuidelinesPaper type Drying time approx Set up Canon’s High Resolution PaperUsing the Cleaning Sheet Fabric Sheet Printing on a Fabric SheetInsert the sheet with the cloth side out toward you Dry Printing on Banner Paper At a crease Feed slotClear space in front of the paper output slot of the printer Output Paper Handling Maintaining the Printer Printer GuidelinesCleaning the Printer Printing a Test Print Performing Printer Maintenance Through the Printer Driver Aligning the Print Heads Cleaning the Print Heads Saving Power BJ Cartridge Guidelines Choosing Which BJ Cartridges to UseBC-21e Color BJ Cartridge BC-22e Photo BJ CartridgeReplacing BJ Cartridges and BJ Tanks BJ Cartridge and BJ Tank Maintenance Replacing a BJ Cartridge Open the printer cover Open the cartridge holder Store or Out of its Protective PackagingMaterial From CartridgeClose the printer cover Replacing a BJ Tank in the BC-21e Color BJ Cartridge Take the newRemove A plastic bag to keep from spilling any residual inkClose the blue cartridge holder cover Storing a BJ Cartridge OpenCarefully set CloseTransporting the Printer Turn offPack the printer Troubleshooting Identifying Your Printer ProblemBasic Problems NO. ABCCannot Install the Printer Driver Cause SolutionPaper Does Not Feed From Sheet Feeder An Error Message Appears Driver Check the status of the printer port LPT1Printer driver again Clean up your hard disk Reinstall the printer driverCheck your memory Rebuild the document and print it againPrinting Halts Printout Is UnsatisfactoryChange the WPS driver port setting or delete the WPS driver Try to use another printer cableCauseSolution Check the printer driver settingsPause the printer Check your media typeError Conditions Clearing Paper JamsTroubleshooting Printing Specifications Printing MethodPaper Handling Paper SizePaper Weight Recommended Paper TypesPrint Speed Print Width maxPrintable area for envelopes Print ResolutionPrintable area for paper BJ Cartridges General Specifications Automatic feed BJ cartridgeBubble Jet printing Color ManagementError Diffusion FontForm feed GammaHigh Speed Error Diffusion HueInk Cartridge Storage Box IntensityNoise level OrientationParallel interface PitchPrinter driver ResolutionPrintable area Glossary Index Index Index Index Index Index FCC Regulations Bubble Jet Printer Model K10902Canadian Radio Interference Regulations