Canon BJC-5100 user manual Check the status of the printer port LPT1, Printer driver again, Driver

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Cause	Solution
Printer port LPT1: fault	Check the status of the printer port LPT1
	Click on Start, Settings, and Control Panel. Double-click
	on the System icon. On the Device Manager tab, double-
	click Ports (COM & LPT). Double-clickECP Printer Port.
	The Device status should read “This device is working
	properly.”
Installed printer driver	Remove the installed BJ printer driver and then install
not operating correctly	the printer driver again
	To uninstall the printer driver, click Start, Settings, and
	Printers. Right-click on the BJC-5100icon and click
	Delete. Follow the on-screen instructions. For details about
	installing the printer driver, see the Quick Start Guide.
A Windows Printing	Change the WPS driver port setting or delete the WPS
System (WPS) driver	driver
is installed on the	To change the port setting, open the WPS Driver
computer	Properties window. Windows 98 and Windows 95—In
	the Details tab, select FILE in the “Print to Port” setting.
	Windows NT 4.0—In the Ports tab, make sure LPT1 is
	set to the Canon BJC-5100.
	To delete the WPS driver, click Start, Settings, and
	Printers. Right-click on the WPS printer icon and click
	Delete. After deleting the WPS printer driver, re-install the
	BJC-5100 printer driver.
	To continue using the WPS printer, install a second parallel
	port.

5-6 Troubleshooting

Chapter 5

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Contents BJC-5100 Copyright DisclaimerTrademarks Using Your Documentation ConventionsQuick Start Guide User’s ManualPage Contents Performing Printer Maintenance Through the Printer Driver Introduction Supplies and Accessories BJ Cartridges and BJ TanksCanon Specialty Papers Canon Customer Care Center Important Safety Instructions Servicing the PrinterIntroduction Introduction Introduction Understanding the Printer Driver Printing a Document Start yourMake sure CanonUsing the Printer Driver in Windows Settings Tab Custom Settings Troubleshooting Tab Maintenance Tab Windows 98 and Windows 95 Tabs General TabDetails Tab Color Management Tab Windows NT 4.0 Tabs Ports Tab Scheduling Tab Sharing Tab Security Tab Printing Speed Versus Color Specifying Your Printing Options on the Windows TabsWays to Improve Print Speed in Windows Using the Printer With Windows Selecting Paper Types Plain PaperHigh Gloss Photo Film Glossy Photo PaperGlossy Photo Cards Banner PaperHigh Resolution Paper Shirt Transfers Greeting CardsBubble Jet Paper water resistant Fabric SheetsPaper Guidelines TransparenciesAssorted Paper Starter Kit Paper Sizes Paper Size MeasurementsMedia Types Media Method Limit SheetsLoading Paper Automatically Feeding PaperMake sure the printer is turned on Auto Feed Guidelines Manually Feeding Paper CheckInsert Set up your Printing on Envelopes Slide a stack of envelopes into the sheet feeder until it Using Canon’s Specialty Papers Specialty Paper GuidelinesPaper type Drying time approx Canon’s High Resolution Paper Using the Cleaning SheetSet up Fabric Sheet Printing on a Fabric SheetInsert the sheet with the cloth side out toward you Dry Printing on Banner Paper At a crease Feed slotClear space in front of the paper output slot of the printer Output Paper Handling Maintaining the Printer Printer GuidelinesCleaning the Printer Printing a Test Print Performing Printer Maintenance Through the Printer Driver Aligning the Print Heads Cleaning the Print Heads Saving Power BJ Cartridge Guidelines Choosing Which BJ Cartridges to UseBC-21e Color BJ Cartridge BC-22e Photo BJ CartridgeReplacing BJ Cartridges and BJ Tanks BJ Cartridge and BJ Tank Maintenance Replacing a BJ Cartridge Open the printer cover Open the cartridge holder Store or Out of its Protective PackagingMaterial From CartridgeClose the printer cover Replacing a BJ Tank in the BC-21e Color BJ Cartridge Take the newRemove A plastic bag to keep from spilling any residual inkClose the blue cartridge holder cover Storing a BJ Cartridge OpenCarefully set CloseTransporting the Printer Turn offPack the printer Troubleshooting Identifying Your Printer ProblemBasic Problems NO. ABCCannot Install the Printer Driver Cause SolutionPaper Does Not Feed From Sheet Feeder An Error Message Appears Check the status of the printer port LPT1 Printer driver againDriver Clean up your hard disk Reinstall the printer driverCheck your memory Rebuild the document and print it againPrinting Halts Printout Is UnsatisfactoryChange the WPS driver port setting or delete the WPS driver Try to use another printer cableCauseSolution Check the printer driver settingsPause the printer Check your media typeError Conditions Clearing Paper JamsTroubleshooting Printing Specifications Printing MethodPaper Handling Paper SizePaper Weight Recommended Paper TypesPrint Speed Print Width maxPrint Resolution Printable area for paperPrintable area for envelopes BJ Cartridges General Specifications Automatic feed BJ cartridgeBubble Jet printing Color ManagementError Diffusion FontForm feed GammaHigh Speed Error Diffusion HueInk Cartridge Storage Box IntensityNoise level OrientationParallel interface PitchResolution Printable areaPrinter driver Glossary Index Index Index Index Index Index FCC Regulations Bubble Jet Printer Model K10902Canadian Radio Interference Regulations