Canon BJC-5100 user manual Clearing Paper Jams, Error Conditions

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Error Conditions

When the POWER/ERROR light is orange, a printer error has occurred. The printer beeps to alert you to the type of error condition as follows:

❍Two beeps—An error condition exists, such as paper is out or jammed. Load paper or clear the paper jam. Press the RESUME button to continue.

❍Three beeps—The BJ cartridge in Holder 1 is damaged or is not compatible with this printer. Replace the BJ cartridge in Holder 1.

❍Four beeps—The BJ cartridge in Holder 2 is damaged or is not compatible with this printer. Replace the BJ cartridge in Holder 2.

❍Five beeps—The print head has become too hot. Allow it to cool. If necessary, turn off the printer.

❍Six or more beeps—The printer needs service. Visit Canon’s Web site or call the Canon Customer Care Center (see page 1-4).

Clearing Paper Jams

When a paper jam occurs, the POWER/ERROR light turns orange and the printer beeps twice.

POWER BUTTON

POWER/ERROR

LIGHT

RESUME

BUTTON

Troubleshooting

Chapter 5

Troubleshooting 5-11

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Contents BJC-5100 Trademarks CopyrightDisclaimer Conventions Using Your DocumentationQuick Start Guide User’s ManualPage Contents Performing Printer Maintenance Through the Printer Driver Introduction BJ Cartridges and BJ Tanks Supplies and AccessoriesCanon Specialty Papers Canon Customer Care Center Servicing the Printer Important Safety InstructionsIntroduction Introduction Introduction Understanding the Printer Driver Start your Printing a DocumentMake sure CanonUsing the Printer Driver in Windows Settings Tab Custom Settings Troubleshooting Tab Maintenance Tab General Tab Windows 98 and Windows 95 TabsDetails Tab Color Management Tab Windows NT 4.0 Tabs Ports Tab Scheduling Tab Sharing Tab Security Tab Specifying Your Printing Options on the Windows Tabs Printing Speed Versus ColorWays to Improve Print Speed in Windows Using the Printer With Windows Plain Paper Selecting Paper TypesGlossy Photo Paper High Gloss Photo FilmGlossy Photo Cards Banner PaperShirt Transfers Greeting Cards High Resolution PaperBubble Jet Paper water resistant Fabric SheetsAssorted Paper Starter Kit Paper GuidelinesTransparencies Paper Size Measurements Paper SizesMedia Method Limit Sheets Media TypesAutomatically Feeding Paper Loading PaperMake sure the printer is turned on Auto Feed Guidelines Insert Manually Feeding PaperCheck Set up your Printing on Envelopes Slide a stack of envelopes into the sheet feeder until it Specialty Paper Guidelines Using Canon’s Specialty PapersPaper type Drying time approx Set up Canon’s High Resolution PaperUsing the Cleaning Sheet Printing on a Fabric Sheet Fabric SheetInsert the sheet with the cloth side out toward you Dry Printing on Banner Paper Feed slot At a creaseClear space in front of the paper output slot of the printer Output Paper Handling Printer Guidelines Maintaining the PrinterCleaning the Printer Printing a Test Print Performing Printer Maintenance Through the Printer Driver Aligning the Print Heads Cleaning the Print Heads Saving Power Choosing Which BJ Cartridges to Use BJ Cartridge GuidelinesBC-21e Color BJ Cartridge BC-22e Photo BJ CartridgeReplacing BJ Cartridges and BJ Tanks BJ Cartridge and BJ Tank Maintenance Replacing a BJ Cartridge Open the printer cover Open the cartridge holder Out of its Protective Packaging Store orCartridge Material FromClose the printer cover Take the new Replacing a BJ Tank in the BC-21e Color BJ CartridgeA plastic bag to keep from spilling any residual ink RemoveClose the blue cartridge holder cover Open Storing a BJ CartridgeClose Carefully setTurn off Transporting the PrinterPack the printer Identifying Your Printer Problem TroubleshootingNO. ABC Basic ProblemsCause Solution Cannot Install the Printer DriverPaper Does Not Feed From Sheet Feeder An Error Message Appears Driver Check the status of the printer port LPT1Printer driver again Reinstall the printer driver Clean up your hard diskCheck your memory Rebuild the document and print it againPrintout Is Unsatisfactory Printing HaltsTry to use another printer cable Change the WPS driver port setting or delete the WPS driverCheck the printer driver settings CauseSolutionPause the printer Check your media typeClearing Paper Jams Error ConditionsTroubleshooting Printing Method Printing SpecificationsPaper Handling Paper SizeRecommended Paper Types Paper WeightPrint Speed Print Width maxPrintable area for envelopes Print ResolutionPrintable area for paper BJ Cartridges General Specifications BJ cartridge Automatic feedBubble Jet printing Color ManagementFont Error DiffusionForm feed GammaHue High Speed Error DiffusionInk Cartridge Storage Box IntensityOrientation Noise levelParallel interface PitchPrinter driver ResolutionPrintable area Glossary Index Index Index Index Index Index Bubble Jet Printer Model K10902 FCC RegulationsCanadian Radio Interference Regulations