Canon BJC-5100 user manual Cannot Install the Printer Driver, Cause Solution

Page 81

Cannot Install the Printer Driver

Cause	Solution
Installation was	Install the printer driver
interrupted	Refer to the Quick Start Guide and install the printer driver
	using the correct procedure. If you are reinstalling the
	printer driver, remove the installed BJ printer driver and
	then install the printer driver again.
	To uninstall the printer driver, click Start, Settings, and
	then Printers. Right-click on the Canon BJC-5100icon
	and click on Delete. Follow the on-screen instructions.
	For details about installing the printer driver, see the
	Quick Start Guide.
Other application	Quit other programs
programs are running	Quit any other application programs that are running and
	start the installation again.
The CD ROM drive is	Check your CD ROM drive
not specified correctly	Windows 98, Windows 95, or Windows NT 4.0:
	Double-click My Computer and then double-click the
	CD ROM icon in the new window. Refer to the Quick Start
	Guide and proceed with the installation.
Problem with the	Verify your CD ROM drive
CD ROM	You may need to reduce the speed of your CD ROM. To
	lower the speed/cache for the CD-ROM drive, follow these
	steps: Right-click on the My Computer icon on the
	Desktop, and click on Properties. Select the Device
	Manager tab; double-click on CD ROM, and note the type
	of CD-ROM driver that is being used. Select the
	Performance tab. Click on the File System button at the
	bottom left of the dialog box. Select the CD ROM tab.
	Change “Supplemental cache size” to Small and “Optimize
	access pattern for” to Double Speed Drive. Click on OK,
	and OK again. Click on Start and Shut Down. Restart the
	computer. Install Canon Creative. Install applications
	individually.
	Check that the Windows Explorer can successfully read
	the CD.
	If the CD is unreadable, call the Canon Customer Care
	Center (see page 1-4).

Troubleshooting

Chapter 5

Troubleshooting 5-3

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Contents BJC-5100 Copyright DisclaimerTrademarks Conventions Using Your DocumentationQuick Start Guide User’s ManualPage Contents Performing Printer Maintenance Through the Printer Driver Introduction BJ Cartridges and BJ Tanks Supplies and AccessoriesCanon Specialty Papers Canon Customer Care Center Servicing the Printer Important Safety InstructionsIntroduction Introduction Introduction Understanding the Printer Driver Start your Printing a DocumentMake sure CanonUsing the Printer Driver in Windows Settings Tab Custom Settings Troubleshooting Tab Maintenance Tab General Tab Windows 98 and Windows 95 TabsDetails Tab Color Management Tab Windows NT 4.0 Tabs Ports Tab Scheduling Tab Sharing Tab Security Tab Specifying Your Printing Options on the Windows Tabs Printing Speed Versus ColorWays to Improve Print Speed in Windows Using the Printer With Windows Plain Paper Selecting Paper TypesGlossy Photo Paper High Gloss Photo FilmGlossy Photo Cards Banner PaperShirt Transfers Greeting Cards High Resolution PaperBubble Jet Paper water resistant Fabric SheetsPaper Guidelines TransparenciesAssorted Paper Starter Kit Paper Size Measurements Paper SizesMedia Method Limit Sheets Media TypesAutomatically Feeding Paper Loading PaperMake sure the printer is turned on Auto Feed Guidelines Manually Feeding Paper CheckInsert Set up your Printing on Envelopes Slide a stack of envelopes into the sheet feeder until it Specialty Paper Guidelines Using Canon’s Specialty PapersPaper type Drying time approx Canon’s High Resolution Paper Using the Cleaning SheetSet up Printing on a Fabric Sheet Fabric SheetInsert the sheet with the cloth side out toward you Dry Printing on Banner Paper Feed slot At a creaseClear space in front of the paper output slot of the printer Output Paper Handling Printer Guidelines Maintaining the PrinterCleaning the Printer Printing a Test Print Performing Printer Maintenance Through the Printer Driver Aligning the Print Heads Cleaning the Print Heads Saving Power Choosing Which BJ Cartridges to Use BJ Cartridge GuidelinesBC-21e Color BJ Cartridge BC-22e Photo BJ CartridgeReplacing BJ Cartridges and BJ Tanks BJ Cartridge and BJ Tank Maintenance Replacing a BJ Cartridge Open the printer cover Open the cartridge holder Out of its Protective Packaging Store orCartridge Material FromClose the printer cover Take the new Replacing a BJ Tank in the BC-21e Color BJ CartridgeA plastic bag to keep from spilling any residual ink RemoveClose the blue cartridge holder cover Open Storing a BJ CartridgeClose Carefully setTurn off Transporting the PrinterPack the printer Identifying Your Printer Problem TroubleshootingNO. ABC Basic ProblemsCause Solution Cannot Install the Printer DriverPaper Does Not Feed From Sheet Feeder An Error Message Appears Check the status of the printer port LPT1 Printer driver againDriver Reinstall the printer driver Clean up your hard diskCheck your memory Rebuild the document and print it againPrintout Is Unsatisfactory Printing HaltsTry to use another printer cable Change the WPS driver port setting or delete the WPS driverCheck the printer driver settings CauseSolutionPause the printer Check your media typeClearing Paper Jams Error ConditionsTroubleshooting Printing Method Printing SpecificationsPaper Handling Paper SizeRecommended Paper Types Paper WeightPrint Speed Print Width maxPrint Resolution Printable area for paperPrintable area for envelopes BJ Cartridges General Specifications BJ cartridge Automatic feedBubble Jet printing Color ManagementFont Error DiffusionForm feed GammaHue High Speed Error DiffusionInk Cartridge Storage Box IntensityOrientation Noise levelParallel interface PitchResolution Printable areaPrinter driver Glossary Index Index Index Index Index Index Bubble Jet Printer Model K10902 FCC RegulationsCanadian Radio Interference Regulations