Canon BJC-5100 user manual Try to use another printer cable

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The last part of print job is not printing

CauseSolution

Paper used for printing differs from the paper size specified in the software application and printer driver

Parallel cable not connected correctly

Specify the paper size you are using in the driver Paper Size setting

If your software application allows you to specify the paper size in the page setup, ensure that the Paper Size settings in the software application and the printer driver are the same.

Check the parallel cable

Make sure the parallel cable is securely fastened to the computer and the printer. For details, see the Quick Start Guide.

Printer cable fault	Try to use another printer cable
	Make sure you are using an IEEE 1284 ECP-compatible
	parallel interface cable.
Switching device or	Disconnect the switching device or external buffer
external buffer fault	Print with the printer directly connected to the computer.
	If you can then print normally, the fault is probably in the
	switching device or external buffer. Consult the switching
	device or external buffer supplier.

Windows Printing System (WPS) driver is installed on the computer. You may not be able to print correctly with a WPS printer driver installed on your computer.

Change the WPS driver port setting or delete the WPS driver

To change the port setting, open the WPS Driver Properties window. Windows 98 and Windows 95—In the Details tab, select FILE in the “Print to Port” setting. Windows NT 4.0—In the Ports tab, make sure LPT1 is set to the Canon BJC-5100.

To delete the WPS driver, click Start, Settings, and Printers. Right-click on the WPS printer icon and click Delete. After deleting the WPS printer driver, re-install the BJC-5100 printer driver.

To continue using the WPS printer, install a second parallel port.

Troubleshooting

Chapter 5

Troubleshooting 5-9

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Contents BJC-5100 Copyright DisclaimerTrademarks User’s Manual Using Your DocumentationConventions Quick Start GuidePage Contents Performing Printer Maintenance Through the Printer Driver Introduction BJ Cartridges and BJ Tanks Supplies and AccessoriesCanon Specialty Papers Canon Customer Care Center Servicing the Printer Important Safety InstructionsIntroduction Introduction Introduction Understanding the Printer Driver Canon Printing a DocumentStart your Make sureUsing the Printer Driver in Windows Settings Tab Custom Settings Troubleshooting Tab Maintenance Tab General Tab Windows 98 and Windows 95 TabsDetails Tab Color Management Tab Windows NT 4.0 Tabs Ports Tab Scheduling Tab Sharing Tab Security Tab Specifying Your Printing Options on the Windows Tabs Printing Speed Versus ColorWays to Improve Print Speed in Windows Using the Printer With Windows Plain Paper Selecting Paper TypesBanner Paper High Gloss Photo FilmGlossy Photo Paper Glossy Photo CardsFabric Sheets High Resolution PaperShirt Transfers Greeting Cards Bubble Jet Paper water resistantPaper Guidelines TransparenciesAssorted Paper Starter Kit Paper Size Measurements Paper SizesMedia Method Limit Sheets Media TypesAutomatically Feeding Paper Loading PaperMake sure the printer is turned on Auto Feed Guidelines Manually Feeding Paper CheckInsert Set up your Printing on Envelopes Slide a stack of envelopes into the sheet feeder until it Specialty Paper Guidelines Using Canon’s Specialty PapersPaper type Drying time approx Canon’s High Resolution Paper Using the Cleaning SheetSet up Printing on a Fabric Sheet Fabric SheetInsert the sheet with the cloth side out toward you Dry Printing on Banner Paper Feed slot At a creaseClear space in front of the paper output slot of the printer Output Paper Handling Printer Guidelines Maintaining the PrinterCleaning the Printer Printing a Test Print Performing Printer Maintenance Through the Printer Driver Aligning the Print Heads Cleaning the Print Heads Saving Power BC-22e Photo BJ Cartridge BJ Cartridge GuidelinesChoosing Which BJ Cartridges to Use BC-21e Color BJ CartridgeReplacing BJ Cartridges and BJ Tanks BJ Cartridge and BJ Tank Maintenance Replacing a BJ Cartridge Open the printer cover Open the cartridge holder Out of its Protective Packaging Store orCartridge Material FromClose the printer cover Take the new Replacing a BJ Tank in the BC-21e Color BJ CartridgeA plastic bag to keep from spilling any residual ink RemoveClose the blue cartridge holder cover Open Storing a BJ CartridgeClose Carefully setTurn off Transporting the PrinterPack the printer Identifying Your Printer Problem TroubleshootingNO. ABC Basic ProblemsCause Solution Cannot Install the Printer DriverPaper Does Not Feed From Sheet Feeder An Error Message Appears Check the status of the printer port LPT1 Printer driver againDriver Rebuild the document and print it again Clean up your hard diskReinstall the printer driver Check your memoryPrintout Is Unsatisfactory Printing HaltsTry to use another printer cable Change the WPS driver port setting or delete the WPS driverCheck your media type CauseSolutionCheck the printer driver settings Pause the printerClearing Paper Jams Error ConditionsTroubleshooting Paper Size Printing SpecificationsPrinting Method Paper HandlingPrint Width max Paper WeightRecommended Paper Types Print SpeedPrint Resolution Printable area for paperPrintable area for envelopes BJ Cartridges General Specifications Color Management Automatic feedBJ cartridge Bubble Jet printingGamma Error DiffusionFont Form feedIntensity High Speed Error DiffusionHue Ink Cartridge Storage BoxPitch Noise levelOrientation Parallel interfaceResolution Printable areaPrinter driver Glossary Index Index Index Index Index Index Bubble Jet Printer Model K10902 FCC RegulationsCanadian Radio Interference Regulations