Canon BJC-5100 user manual Troubleshooting, Identifying Your Printer Problem

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Troubleshooting 5

Due to today’s rapidly changing computer environment, we have placed troubleshooting information in a variety of places to ensure that the most accurate information possible is available. The best way to find current information is through our online support services and through our Fax Retrieval System. Online services include the World Wide Web and our BBS.

This chapter also contains information to help you solve printer problems. It covers a few basic problems and describes how to clear a paper jam. For complete problem solving information, be sure to use our support services.

See Canon Customer Care Center in Chapter 1 (page 1-4) for details on

Canon’s customer technical support options.

Identifying Your Printer Problem

Before contacting Canon, identify your printer problem and make sure you have the following information:

❍Product name—BJC-5100 Series

❍Serial number

❍Place of purchase

❍Nature of problem

❍Steps you have taken to solve the problem and the results

Troubleshooting


Chapter 5	Troubleshooting 5-1

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Contents BJC-5100 Disclaimer CopyrightTrademarks User’s Manual Using Your DocumentationConventions Quick Start GuidePage Contents Performing Printer Maintenance Through the Printer Driver Introduction BJ Cartridges and BJ Tanks Supplies and AccessoriesCanon Specialty Papers Canon Customer Care Center Servicing the Printer Important Safety InstructionsIntroduction Introduction Introduction Understanding the Printer Driver Canon Printing a DocumentStart your Make sureUsing the Printer Driver in Windows Settings Tab Custom Settings Troubleshooting Tab Maintenance Tab General Tab Windows 98 and Windows 95 TabsDetails Tab Color Management Tab Windows NT 4.0 Tabs Ports Tab Scheduling Tab Sharing Tab Security Tab Specifying Your Printing Options on the Windows Tabs Printing Speed Versus ColorWays to Improve Print Speed in Windows Using the Printer With Windows Plain Paper Selecting Paper TypesBanner Paper High Gloss Photo FilmGlossy Photo Paper Glossy Photo CardsFabric Sheets High Resolution PaperShirt Transfers Greeting Cards Bubble Jet Paper water resistantTransparencies Paper GuidelinesAssorted Paper Starter Kit Paper Size Measurements Paper SizesMedia Method Limit Sheets Media TypesAutomatically Feeding Paper Loading PaperMake sure the printer is turned on Auto Feed Guidelines Check Manually Feeding PaperInsert Set up your Printing on Envelopes Slide a stack of envelopes into the sheet feeder until it Specialty Paper Guidelines Using Canon’s Specialty PapersPaper type Drying time approx Using the Cleaning Sheet Canon’s High Resolution PaperSet up Printing on a Fabric Sheet Fabric SheetInsert the sheet with the cloth side out toward you Dry Printing on Banner Paper Feed slot At a creaseClear space in front of the paper output slot of the printer Output Paper Handling Printer Guidelines Maintaining the PrinterCleaning the Printer Printing a Test Print Performing Printer Maintenance Through the Printer Driver Aligning the Print Heads Cleaning the Print Heads Saving Power BC-22e Photo BJ Cartridge BJ Cartridge GuidelinesChoosing Which BJ Cartridges to Use BC-21e Color BJ CartridgeReplacing BJ Cartridges and BJ Tanks BJ Cartridge and BJ Tank Maintenance Replacing a BJ Cartridge Open the printer cover Open the cartridge holder Out of its Protective Packaging Store orCartridge Material FromClose the printer cover Take the new Replacing a BJ Tank in the BC-21e Color BJ CartridgeA plastic bag to keep from spilling any residual ink RemoveClose the blue cartridge holder cover Open Storing a BJ CartridgeClose Carefully setTurn off Transporting the PrinterPack the printer Identifying Your Printer Problem TroubleshootingNO. ABC Basic ProblemsCause Solution Cannot Install the Printer DriverPaper Does Not Feed From Sheet Feeder An Error Message Appears Printer driver again Check the status of the printer port LPT1Driver Rebuild the document and print it again Clean up your hard diskReinstall the printer driver Check your memoryPrintout Is Unsatisfactory Printing HaltsTry to use another printer cable Change the WPS driver port setting or delete the WPS driverCheck your media type CauseSolutionCheck the printer driver settings Pause the printerClearing Paper Jams Error ConditionsTroubleshooting Paper Size Printing SpecificationsPrinting Method Paper HandlingPrint Width max Paper WeightRecommended Paper Types Print SpeedPrintable area for paper Print ResolutionPrintable area for envelopes BJ Cartridges General Specifications Color Management Automatic feedBJ cartridge Bubble Jet printingGamma Error DiffusionFont Form feedIntensity High Speed Error DiffusionHue Ink Cartridge Storage BoxPitch Noise levelOrientation Parallel interfacePrintable area ResolutionPrinter driver Glossary Index Index Index Index Index Index Bubble Jet Printer Model K10902 FCC RegulationsCanadian Radio Interference Regulations