Canon DS700 manual Troubleshooting, Nothing is Displayed on TV/Image is Poor

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Troubleshooting

Troubleshooting

Let's take a look at countermeasures against problems which may occur during use of the printer.

note

Here, we will discuss errors indicated on TV, problems that might occur during direct printing from the digital camera. If you cannot find the symptom corresponding to a certain problem, refer to the User’s Guide.

•“Nothing is Displayed on TV/Image is Poor” on page 64

•“The Remote Control is not Working” on page 65

•“A Message is Displayed on TV” on page 65

•“Handling Error Messages” on page 67

•“Paper Does Not Feed Properly” on page 68

•“Printing is Blurred/Colors are Wrong/White Streaks appear” on page 69

•“Printed Surface is Scratched or Ink Blots” on page 70

•“Printer Does Not Start or Printer Stops During Print Jobs” on page 72

•“Cannot Print Properly from the Digital Camera” on page 73

•“Cannot Install the Printer Driver” on page 75

Nothing is Displayed on TV/Image is Poor

Possible Cause	Try This
The power cord/video	• Ensure that the power cables for the printer and TV are
cable is not connected.	connected to the power outlet.
	• Ensure that the video output on the printer and the video input on
	TV are connected with the video cable.
	See “Connect TV to the printer.” on page 13.

The printer or TV is	Ensure that the TV is turned on and press the power button on the
turned off.	remote control attached to the printer.

The video input mode is	Select the video input mode on TV.
not selected.

There are no photos	Only JPEG images taken with the digital cameras or digital
taken with a digital	camcorders can be displayed on TV. The data edited or modified on
camera or camcorder.	the computer must be printed from the computer.

There could be a	Connect a device such as a game device or VCR to the video input
problem with TV.	on TV to see if graphics are displayed properly on TV.

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Contents Photo Printing Guide Exif Print Contents Troubleshooting IntroductionAppendix Easy Setup Instructions Power CordUnpack the Printer Remove the tape from the printer Preparing the PrinterPlace the printer on a flat surface Tape position is subject to changeRemove the protective cap from the print head Installing the Print HeadPress the lock button, then raise the lock lever Place the print head in the holderTake out the ink tank Installing an Ink TankLock the print head into place by lowering the lever Hold the ink tank as shownPrinter Parts and Their Function PrinterCover Power Button Buttons on the Remote ControlSupplied power cord Move to the left if ink smudges or the printedCopies +- Buttons Settings ButtonPrinter Parts and Their Function Search Button FeetCLASS1 LED Product Menu Screen Page Check the following before connecting the printer to the TV Preparation When Using the Printer with the TV„ Connecting to TV Displaying a Photo on TVTurn on TV and the printer „ Turning off TV and the printerConnect to TV Check the following before turning off TV and the printerSupported memory cards are as follows Using a Memory Card„ Memory Cards Supported by this printer SupportsTurn on For xD-Picture Card, use the compliant adapter „ Inserting a Memory CardInsert only a single type of memory card Turn onCard eject button Indicator lamp „ Removing a Memory CardIf you use other cards „ Loading the Print Media Loading Paper„ Print Media to Avoid Turn on the printerPrepare to load paper Load the paper101.6 × 152.4mm Photo stickers ×6 paper 101.6×152.4 mm Photo Paper Plus Glossy ×6 up to 20 sheets „ Media Types for Card Direct PrintingPhoto Paper Pro 101.6×152.4 mm ×6 up to 20 sheets Paper ×6 up to 20 sheets Credit CardEnjoy Photos on TV and Printing -Basic Viewing and Printing from the TV Overview„ Viewing Each Photo on TV and Printing-Photo Gallery Enjoy Photos on TV and Printing -Basic Menu Screen Select Photo GallerySelect the photo to print Use the WX buttons to selectConfirm the Page size and Media type Confirm the settingsStart printing Press the Copies +/CopiesPhoto Print Prepare to printSelect Photo Print Press the OK buttonUse the Copies +/Copies Cancel allSpecify the number of copies to print Previous„ Specifying the Layout Enjoy Photos on TV and Printing -AdvancedSelecting Various Print Option-Print Studio Photo×2 Photo×4 Photo×8Select the paste method Select Layout printSpecify the layout Paste all„ Printing Stickers from a Favorite Photo Paste photos one by oneStickers ×16 Select Sticker print „ Printing All Photos Select Print allYou can print all photos saved on a memory card „ Printing a Photo List-Print Index Select Print indexSelect Dpof print Press Settings button Handy Functions and Settings„ Specifying the Paper and Other Settings Settings screen is displayedPrints with a border Borderless printPrints on the whole paper without a border Date print Prints the date the photo was takenSpecify the target range „ Searching for Photos with the Shooting Date-SearchPress the Search button Press the buttonSelect Date format „ Setting the Date Display FormatSelect Tool Box from the menu You can change the format of data printing„ Changing the Language Displayed Select a language for displayYou can change the language displayed on TV „ Resetting All Settings Use the button to select Yes and then press the buttonConnecting to a Digital Camera Printing Photographs Directly from a Digital CameraPage Direct Printing from PictBridge-compatible Digital Cameras „ Confirming or Changing the Camera SettingsAbout the Settings Explained Below Card SizeAbout Layout Paper type Photo„ Media Types for Digital Camera Card #1 Card #2 Card #3Prepare settings Setting the Media Type, Page Size, and Layout„ Displaying and Setting the Infrared print Screen Printing Photos with Infrared Compatible Mobile Phones„ Other Setting Items Select Infrared printSize Sticker Start Infrared Communication Performing Infrared Printing„ Printing a Photo with a Mobile Phone and the Printer Turn on the printer Load the paper See Loading Paper on„ Printing a Photo by Displaying it on TV Display a photo taken with a mobile phone on TVDisplay Photo received via infrared screen is displayed Start Printing Printing with the computer Installing the Printer Driver„ Installing the Printer Driver-Windows Prepare the PrinterClick Easy Install Installation will beginRead the License Agreement, then click Yes to continue Next „ Installing the Printer Driver-MacintoshWhen the Installation Results window appears, click OK For U.S. customer onlyDouble-clickSELPHY DS700 xxx.pkg Software installation is completeSoftware installation will start Double-click the Memory Card Utility folderInstallation Double-clickMemory Card Utility 300.mpkg„ How to View the User’s Guide-Macintosh How to View the User’s Guide„ How to View the User’s Guide-Windows „ User’s Guide Table of ContentsPrint Head Deep Cleaning on Printing MaintenancePrint Head Cleaning on Printing the Nozzle Check Pattern on„ Printing the Nozzle Check Pattern When no white stripes appearWhen White stripes appear Print the Nozzle Check Pattern„ Print Head Cleaning Start Print Head CleaningConnect TV to the printer and turn them on „ Print Head Deep Cleaning Start Print Head Deep Cleaning„ Aligning the Print Head Print the PatternAlign the Print Head Open the cover Replacing an Ink Tank„ Replacing an Ink Tank Ink tank BCI-16 ColorInsert the ink tank Prepare a replacement ink tankRemove the empty ink tank Print head holder moves to the right„ Resetting the Ink Counter Reset the ink counterTo reset the ink counter from Tool Box „ How Low Ink Warning Setting Works Troubleshooting Nothing is Displayed on TV/Image is PoorRemote Control is not Working Message is Displayed on TVError code Select Tool Box and then press the OK buttonSelect Off and then press the OK button Handling Error Messages Paper Does Not Feed Properly Media type is not Ink tank is not installedCleaning on Print head is misalignedPrinted Surface is Scratched or Ink Blots Select Ink drying wait time Select Long or Longer and then press the OK buttonIts peripheral components PrintingDown PhoneCannot Print Properly from the Digital Camera Service representative as early as possible Install a print head. See Installing the Print Head onDefective. Contact a Canon service representative Printer errorCannot Install the Printer Driver Click Start Over on the InstallationFailure screen Specifications AppendixCamera Direct Print Safety Precautions Cleaning the printerAppendix Regulatory Information „ Color Printer Model K10248 DS700For 220-240V, 50/60Hz model „ Remote Control K30240 RC-10 „ Canadian Radio Interference RegulationsIndex IndexPhoto Print Printing a Photo by Displaying it on TV Xxxxxx Canon INC.2004