Troubleshooting
Message/Error
Try This
Error code
Disconnect the cable from the printer, and then turn the printer off and unplug the printer from the power supply. After waiting 10 minutes, plug the power cord back in and turn on the printer.
If the same error persists, contact a Canon service representative.
* The waste ink absorber absorbs ink used at cleaning.
note
Accompanied by ink tank icon with '?'
The ink tank level accompanied by the ink tank icon with the “?” indicates ink tank is not synchronized with its ink counter.
Always be sure to reset the ink counter when you replace ink tank. See “Resetting the Ink Counter” on page 62.
A “?” is displayed next to the Ink counter between the time one ink tank is removed and the ink counter is reset when the next one is installed. Display of the “?” can be disabled by changing the settings on Remaining ink level indicator setting.
1Connect TV to the printer and turn them on. See “Connect TV to the printer.” on page 13.
2Select Tool Box and then press the OK button.
3Select Remaining ink level indicator setting and then press the OK button. The confirmation screen is displayed.
4 Select Off and then press the OK button.
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