Troubleshooting
Cannot Install the Printer Driver
Possible Cause | Try This |
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| Reinstall the printer driver | ||||
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Unable to proceed |
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| 1. | Click Cancel. | |||
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| 2. | Click Start Over on the Installation | |||
beyond the Printer Port |
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| Failure screen. | |||
Screen |
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| 3. | Click Back on the Easy Install screen. | |||
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| 4. | Click Exit on the Welcome screen, then | |
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| remove the |
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| 5. | Turn the printer off. | |
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| 6. | Restart the computer. | |||
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| 7. | Carefully follow the procedures described | |||
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| and reinstall the driver. See “Installing |
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| the Printer Driver” on page 49. |
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Other applications | Other applications opened on your computer can interfere with the | ||||||
running in the | installation routine. Close all open software applications before | ||||||
background | reinstalling the printer driver. | ||||||
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| See “Installing the Printer Driver” on page 49. | ||||
Installation does not start |
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automatically when the | If printer driver installation did not start automatically when you | ||||||
inserted the | |||||||
the drive | 1. Click Start and select My Computer. |
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For Windows 2000, open the My Computer window, and then
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Installation | Ensure that there are no problems with the Setup Software & User’s | |
working properly | Guide | |
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| Use Windows Explorer to ensure that the | |
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| Ensure that the | ||
| If there is any problem with the | ||
| representative. | ||
Installation procedure | Install the printer driver again if you did not follow the installation | ||
not followed correctly | procedure properly. | ||
| See “Installing the Printer Driver” on page 49. | ||
| If the installer was forced to terminate due to an error, remove the | ||
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| Reinstall the printer driver. If this problem persists, contact a Canon | ||
| service representative. | ||
Not supported OS is used |
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| Use a computer equipped on which Windows XP or Windows 2000 | ||
| can operate. | ||
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| Use a Macintosh series computer equipped with USB interface on | ||
| Mac OS X v.10.2.1 to v.10.3.x can operate. |
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