Wacom DTZ-2000W, 20WSX manual Troubleshooting, Testing Cintiq, If there is no display

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TROUBLESHOOTING

Most of the time your pen display tablet will work flawlessly. But if you are having trouble, Wacom recommends you do the following:

1.If Cintiq does not function properly, refer to the troubleshooting section below. See also Display troubleshooting on page 45, or look in the Pen tablet troubleshooting on page 47. Your problem may be described there and you can try the solution offered.

2.Open the Wacom pen display Read Me file for late-breaking information.

3.If you are having a compatibility conflict between Cintiq and a new hardware or software product, check if a newer pen tablet software driver is available. See Obtaining driver downloads on page 53 for information on downloading an updated software driver. Wacom periodically updates the software driver to maintain compatibility with new products.

4.Check the FAQs (Frequently Asked Questions) on the Wacom web site for your region.

5.If you have tried the suggestions in this manual and still cannot resolve the problem, then contact Wacom for Technical Support. See the Read Me file for information on where to obtain support for your region.

Testing Cintiq

1.If the Cintiq power LED does not light, check the following:

•First verify that the green light on the power adapter is on. If the light is not on, check that the power cable is properly connected to the power adapter and to an active AC outlet.

•Check that the power adapter cable is securely connected to the Cintiq power cable and that the Cintiq power switch is turned on. The Cintiq power LED will glow orange or blue whenever Cintiq is on.

Important: Use only the AC adapter that came with your pen display. Other adapters may cause damage to your product.

2.If there is no display:

•Make sure that your computer is turned on. The power LED will light blue when the proper video signal is received, and orange if there is no video signal or if the computer is in a power saving mode.

•Verify that Cintiq is connected to an active DVI-I, DVI-D, or VGA connector and that the DVI/VGA switch on the back of Cintiq is set to the correct video setting.

•Check that your video card has been properly installed and is functional. If you have another display that is compatible with your video card, you can connect that display to the card in order to verify that the video card is operating correctly.

Troubleshooting

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Contents Page Page Introduction and Overview Environment Precautions on USE and HandlingTemperature and Humidity Physical locationCintiq pen display has a backlight which contains mercury Hg HandlingPage Contents Contents Unpacking Your Cintiq Package contentsRear feet Setting up the Cintiq standIncline adjustment levers Bearing recess Front feetBearing hub Bearing recess Unpacking and mounting the Cintiq pen displayAdjusting the display incline Using the pen holder Adjusting rotationRemoving Cintiq from the display stand Front view Cintiq PEN Display ComponentsRear view System requirements InstallationVGA connector LCD monitor installationDVI-I connector DVI-D connectorApple ADC connector Mini-VGA port LCD monitor cabling diagram Select the option Browse MY Computer for Driver Software Installation USB cable installation Pen tablet installationPen tablet cabling diagram Next steps Software installationWorking with Your Cintiq Using the penPen components Pen operations Working with the tablet controls Using the ExpressKeys Tips Using the Touch Strips Working with your Cintiq Setting up your work area Hints Opening the control panel CustomizingCustomization basics Calibrating Cintiq Learning more about Cintiq Factory presets, auto-sync, and user settings Adjusting the LCD monitorWorking with on screen display settings To automatically adjust, use the Reset option RESET. Provides two options Adjusting pitch and phase VGA only Computer mode Sync Video Power consumption Power savingIf there is no display TroubleshootingTesting Cintiq If the Cintiq power LED does not light, check the followingVerify that the tablet and Grip Pen are working Testing the ExpressKeys Testing your input tools and pen display controlsTesting the Touch Strips Pen Testing a penAirbrush General display problems Display troubleshootingVGA problems General problems Pen tablet troubleshootingTroubleshooting Troubleshooting Troubleshooting Macintosh-specific problems Windows-specific problemsTechnical support options Korea Taiwan Obtaining driver downloadsJapan Asia Pacific English ChinaAppendix CleaningCaring for Cintiq To remove the old nib Replacing the pen tipTo insert a new nib To lock Cintiq to the display stand Optional display configurationsLock screws To attach Cintiq to a Vesa 100 mounting platform Using an alternate mount or standTo remove Cintiq from an alternate mounting platform Appendix About the Windows Vista Tablet PC Input Panel Pen and digital ink capabilities in Windows VistaWindows Uninstalling CintiqMacintosh Cintiq 20WSX model DTZ-2000W general specifications Product specificationsLCD monitor Grip pen model ZP-501E Power adapterPen tablet Display standAccessories Display adapters Purchasing parts and accessoriesFederal Communications Commission FCC notice Radio and television interferenceCE declaration Warranty Warranty Service Outside of the U.S.A. and Canada Warranty Service in the U.S.A. and CanadaNorth and South America contact Wacom China Corporation Wacom Technology Corporation Wacom Europe GmbHTelephone UE-0364
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