Wacom DTZ-2000W, 20WSX manual Troubleshooting

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The pen tip and screen cursor do not properly line up.

Open the Wacom Tablet control panel and select the CALIBRATE tab. Continue with Calibrating Cintiq on page 34.

The screen cursor moves but it does not jump to the pen tip location when the pen is placed on the display screen, and it does not follow the pen tip when the pen is moved across the display.

Make sure the Wacom tablet driver has loaded properly by opening the Wacom Tablet control panel. If the driver did not load you will see an error message. If an error message appears, reboot your computer. If the problem persists, refer to the Installation instructions and reinstall the Wacom tablet software. (For Macintosh, you must restart your computer after installing the Wacom tablet driver for proper tablet operation.)

If you have customized the side switch on your pen to toggle between PEN mode and MOUSE mode, make sure that your pen display tablet is operating in PEN mode.

	When using Cintiq on a	To toggle the screen cursor between Cintiq and the other monitors
	multiple monitor system,	connected to your system, press one of the ExpressKeys that has
	you cannot use the pen to	been set for the DISPLAY TOGGLE function. See the electronic
	control the other monitor(s).	Software User’s Manual for details on working with DISPLAY TOGGLE.
		You can also use your pen to control the other monitors in MOUSE
		mode. To use MOUSE mode, ﬁrst set the pen’s DuoSwitch to MODE
		TOGGLE.... Then use the switch to toggle between PEN mode and
		MOUSE mode.

	The line you are drawing	To function properly, some applications require that the pen is set to
	does not line up with the	PEN mode. Make sure the pen has not been toggled to MOUSE mode.
	location of the screen	If the pen is set to PEN mode and the problem still exists, then you
	cursor in paint applications.
	cursor in paint applications.	may have a corrupted preferences ﬁle. Follow the instructions in the

		next tip to create a new preferences ﬁle.

Troubleshooting

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Contents Page Page Introduction and Overview Environment Precautions on USE and HandlingTemperature and Humidity Physical locationCintiq pen display has a backlight which contains mercury Hg HandlingPage Contents Contents Unpacking Your Cintiq Package contentsRear feet Setting up the Cintiq standIncline adjustment levers Bearing recess Front feetBearing hub Bearing recess Unpacking and mounting the Cintiq pen displayAdjusting the display incline Using the pen holder Adjusting rotationRemoving Cintiq from the display stand Front view Cintiq PEN Display ComponentsRear view System requirements InstallationVGA connector LCD monitor installationDVI-I connector DVI-D connectorApple ADC connector Mini-VGA port LCD monitor cabling diagram Select the option Browse MY Computer for Driver Software Installation Pen tablet installation USB cable installationPen tablet cabling diagram Next steps Software installationUsing the pen Working with Your CintiqPen components Pen operations Working with the tablet controls Using the ExpressKeys Tips Using the Touch Strips Working with your Cintiq Setting up your work area Hints Opening the control panel CustomizingCustomization basics Calibrating Cintiq Learning more about Cintiq Adjusting the LCD monitor Factory presets, auto-sync, and user settingsWorking with on screen display settings To automatically adjust, use the Reset option RESET. Provides two options Adjusting pitch and phase VGA only Computer mode Sync Video Power consumption Power savingIf there is no display TroubleshootingTesting Cintiq If the Cintiq power LED does not light, check the followingVerify that the tablet and Grip Pen are working Testing your input tools and pen display controls Testing the ExpressKeysTesting the Touch Strips Testing a pen PenAirbrush General display problems Display troubleshootingVGA problems General problems Pen tablet troubleshootingTroubleshooting Troubleshooting Troubleshooting Macintosh-speciﬁc problems Windows-speciﬁc problemsTechnical support options Korea Taiwan Obtaining driver downloadsJapan Asia Paciﬁc English ChinaCleaning AppendixCaring for Cintiq Replacing the pen tip To remove the old nibTo insert a new nib Optional display conﬁgurations To lock Cintiq to the display standLock screws To attach Cintiq to a Vesa 100 mounting platform Using an alternate mount or standTo remove Cintiq from an alternate mounting platform Appendix About the Windows Vista Tablet PC Input Panel Pen and digital ink capabilities in Windows VistaUninstalling Cintiq WindowsMacintosh Product speciﬁcations Cintiq 20WSX model DTZ-2000W general speciﬁcationsLCD monitor Grip pen model ZP-501E Power adapterPen tablet Display standAccessories Display adapters Purchasing parts and accessoriesRadio and television interference Federal Communications Commission FCC noticeCE declaration Warranty Warranty Service in the U.S.A. and Canada Warranty Service Outside of the U.S.A. and CanadaNorth and South America contact Wacom Technology Corporation Wacom Europe GmbH Wacom China CorporationTelephone UE-0364