Wacom DTZ-2000W, 20WSX manual Display troubleshooting, General display problems

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Display troubleshooting

If you encounter problems with the Cintiq display, refer to the following tables; your problem may be described here and you can try the solution offered. For additional information about color issues, refer to the documentation that came with your operating system or applications.

General display problems

No display. The power LED

• Verify that the light on the AC power adapter is on and the

is off.

power cable is securely plugged into Cintiq’s power

 

receptacle. Check that Cintiq’s power switch is turned on.

 

 

No display. The power LED is

• Check the contrast, brightness, and backlight controls.

lit blue.

Adjust as necessary, or open the OSD menu, go to the RESET

 

menu and select the RECALL option.

The power LED is lit orange.

No display or a “no input signal” message briefly appears on your display screen.

•Your computer may be in a power management mode. Touch the pen tip to the Cintiq display screen, move the mouse, or depress any key on your keyboard.

•Turn off both your computer and the Cintiq pen display, and check the video cable for bent or broken connector pins. Then properly reconnect the video cable and turn on Cintiq and your computer.

 

• Verify that the DIGITAL/ANALOG (DVI/VGA) switch is properly

 

set. Restart your computer after changing the position of the

 

switch.

 

• Verify that the video card is properly installed.

 

 

No display or a “cable

• Check that your computer is turned on.

disconnect” message briefly

• Verify that the video cable is properly connected.

appears on your display

• Turn off both your computer and the Cintiq pen display, and

screen.

 

check the video cable for bent or broken connector pins.

 

Then properly reconnect the video cable and turn on Cintiq

 

and your computer.

 

 

An “out of range” message

• The input signal frequency is incorrectly set or not compatible

briefly appears on your display

with Cintiq. Set the refresh rate (vertical frequency) to 60 Hz

screen.

(or between 50 and 75 Hz if you are using a resolution of less

 

than 1680 x 1050 pixels). If your video card driver supports

 

adjustment of the horizontal frequency, make sure it is set to

 

some value between 30 and 82 kHz. On a single monitor

 

system you will need to connect a different display to change

 

the refresh rate.

 

• The resolution is set too high (1680 x 1050, maximum).

 

• Set the display properties to detect plug and play monitors.

 

 

The image appears multiple

• Do not extend the video cable. Do not use an input selector

times on the display.

switch box.

Troubleshooting

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Contents Page Page Introduction and Overview Environment Precautions on USE and HandlingTemperature and Humidity Physical locationCintiq pen display has a backlight which contains mercury Hg HandlingPage Contents Contents Unpacking Your Cintiq Package contentsRear feet Setting up the Cintiq standIncline adjustment levers Bearing recess Front feetBearing hub Bearing recess Unpacking and mounting the Cintiq pen displayAdjusting the display incline Using the pen holder Adjusting rotationRemoving Cintiq from the display stand Front view Cintiq PEN Display ComponentsRear view System requirements InstallationVGA connector LCD monitor installationDVI-I connector DVI-D connectorApple ADC connector Mini-VGA port LCD monitor cabling diagram Select the option Browse MY Computer for Driver Software Installation Pen tablet cabling diagram Pen tablet installationUSB cable installation Next steps Software installationPen components Using the penWorking with Your Cintiq Pen operations Working with the tablet controls Using the ExpressKeys Tips Using the Touch Strips Working with your Cintiq Setting up your work area Hints Opening the control panel CustomizingCustomization basics Calibrating Cintiq Learning more about Cintiq Working with on screen display settings Adjusting the LCD monitorFactory presets, auto-sync, and user settings To automatically adjust, use the Reset option RESET. Provides two options Adjusting pitch and phase VGA only Computer mode Sync Video Power consumption Power savingIf there is no display TroubleshootingTesting Cintiq If the Cintiq power LED does not light, check the followingVerify that the tablet and Grip Pen are working Testing the Touch Strips Testing your input tools and pen display controlsTesting the ExpressKeys Airbrush Testing a penPen General display problems Display troubleshootingVGA problems General problems Pen tablet troubleshootingTroubleshooting Troubleshooting Troubleshooting Macintosh-specific problems Windows-specific problemsTechnical support options Korea Taiwan Obtaining driver downloadsJapan Asia Pacific English ChinaCaring for Cintiq CleaningAppendix To insert a new nib Replacing the pen tipTo remove the old nib Lock screws Optional display configurationsTo lock Cintiq to the display stand To attach Cintiq to a Vesa 100 mounting platform Using an alternate mount or standTo remove Cintiq from an alternate mounting platform Appendix About the Windows Vista Tablet PC Input Panel Pen and digital ink capabilities in Windows VistaMacintosh Uninstalling CintiqWindows LCD monitor Product specificationsCintiq 20WSX model DTZ-2000W general specifications Grip pen model ZP-501E Power adapterPen tablet Display standAccessories Display adapters Purchasing parts and accessoriesCE declaration Radio and television interferenceFederal Communications Commission FCC notice Warranty North and South America contact Warranty Service in the U.S.A. and CanadaWarranty Service Outside of the U.S.A. and Canada Telephone Wacom Technology Corporation Wacom Europe GmbHWacom China Corporation UE-0364
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