You suspect the pen tablet preferences may be corrupted, or want to make certain that all settings are at their factory defaults.
Delete the pen tablet preferences as follows:
Windows: Click the START icon and select ALL PROGRAMS.
Then select WACOM TABLET and TABLET PREFERENCE FILE UTILITY. In the dialog box that appears, click on the REMOVE MY PREFERENCE FILE button to delete the preferences for the current user. To delete preferences for multiple users on Windows Vista or XP systems, click on the REMOVE ALL PREFERENCE FILES button. Note that administrator rights are required to delete preferences for all users. Relaunch any currently open
Macintosh: For a single user, delete the tablet preferences by first choosing your HOME folder from the GO menu. Then open your home LIBRARY folder. Within your home LIBRARY folder, open the PREFERENCES folder and delete the COM.WACOM.TABLETPREFERENCES file. Log out, then log back in. When the tablet driver loads, it will create a new preferences file with the factory defaults.
For multiple users, delete all tablet preferences by first opening the main APPLICATIONS folder. Then open the TABLET folder and run the REMOVETABLET utility. When the utility starts, click on the REMOVE ALL PREFERENCE FILES button. Log out, then log back in. When the tablet driver loads, it will create new preferences files with the factory defaults.
Recalibrate the tablet.
| Note: Do not manually remove the WACOM TABLET.PREFPANE file |
| from the main LIBRARY PREFERENCEPANES folder. This file is only |
| to be removed when uninstalling the tablet software driver, and |
| then only when using the REMOVETABLET utility |
|
|
The screen cursor moves | The tablet portion of Cintiq emits electromagnetic waves at a certain |
erratically or jumps around | frequency. If another tablet is too closely placed to Cintiq it may |
on the display screen when | interfere with screen cursor positioning. If this occurs, move the |
another tablet is connected | tablet further away from Cintiq. |
to your computer. |
|
Cintiq has stopped working. The pen no longer turns the status LED blue, or the status LED is always blue.
The tablet portion of Cintiq may need to be recalibrated to regain normal function. Do not uninstall the driver or delete the tablet preferences. Contact the Wacom support staff for the area where your product was purchased. See the Wacom tablet Read Me file, located on your computer or on the Wacom Pen Tablet Driver CD, for contact information.