Chapter 1 FAQs and Troubleshooting
Devices FAQs and Troubleshooting
Devices Troubleshooting
This section contains the following troubleshooting information:
•Devices were discovered but are not displayed in the GUI; for example, in Reports.
•There is a time discrepancy in the scheduled discovery jobs.
•Devices are placed in Misconfigured Devices group after discovery and dot11mib fault is displayed.
•Access points are placed in Misconfigured Devices group even though they have been configured with the correct ISO views.
•The SNMP Query Authorization Exception is recorded in the discovery log.
•Frequent client inventories are causing too much network traffic or degrading WLSE performance.
•Inventory is taking longer than expected and a message about no logs available appears in the inventory log.
•When entering device Telnet or SSH credentials on the WLSE, authentication fails if the & character appears in a name or password.
Symptom Devices were discovered but are not displayed in the GUI; for example, in Reports.
Possible Cause The devices have not been moved to the Managed state.
Recommended Action Select Administration > Discover > Managed Devices.
Move the devices from New or Unmanaged to Managed.
Intermediate switches with no access points directly connected to them are shown to be discovered in the Administration > Tasks History > Discovery logs but will not show up in Administration > Discover > Managed Devices > Manage/Unmanage.
Symptom There is a time discrepancy in the scheduled discovery jobs.
Possible Cause The local or system time is not set correctly on the WLSE.
Recommended Action
FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
