1-7
FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
Chapter1 FAQs and Troubleshooti ng
General FAQs and Troubleshooting
If the ping command gets a response, the system is connected to the
network. If the system cannot connect to a particular host, the proble m is
either with the network configuration or that host. Contact your network
administrator for assistance.
If the ping command does not get a response, continu e.
–
Attempt to connect to another host on the same subnet as the system.
If the ping command can connect to a host on the same subnet, but cannot
connect to a host on a different subnet, the default gateway is probably
down.
If the ping command cannot connect to any hosts, continue to the next
step.
3. Use the show interfaces command to determine if the Ethernet 0
interface is disabled or misconfigured.
For more information on the show interfaces command, see the CLI
appendix in the User Guide for the CiscoWorks Wireless LAN Solution
Engine, Release 2.5. You can access a PDF version of this guide by
clicking View PDF in the WLSE’s online help.
If the Ethernet 0 interface is disabled, enable it. If it is misconfigured,
configure it correctly. For more information, see the Installation and
Configuration Guide for the CiscoWorks Wireless LAN Solution Engine.
If the interface is enabled and correctly configured, continue to the next
step.
4. Contact your network administrator to verify that there are no conditions
on the network that prevent the system from connecting to the network .
If conditions prevent the system from connecting to the network, h ave
your network administrator correct them.
5. If no conditions are preventing the system from connecting to the
network, contact Cisco’s Technical Assistance Center.
Symptom Cannot connect to the WLSE using a Web browser.
Possible Cause
–
The system cannot connect to the network.
–
HTTP or HTTPS is not enabled