Cisco Systems 2.5 manual

Chapter 1 FAQs and Troubleshooting

Administration FAQs and Troubleshooting

Symptom When using Internet Explorer 6.0 to install a new image on a WLSE from a repository located on a Windows XP machine, the progress bar does not appear in the Install Software Updates window. This problem also occurs when you use Internet Explorer 6.0 and a Windows XP system as a client to install a new image on a WLSE.

Possible Cause The Internet Explorer 6.0 browser on Windows XP does not come with the Java plug-in installed.

Recommended Action Before using a Windows XP machine as a remote repository to update WLSE software, perform the following on the repository:

a.Install the JRE version 1.3.1_08 or later browser plug-in.

b.In the browser, select Tools > Internet Options > Privacy. Lower the slider all the way down to achieve the Accept All Cookies setting.

Before using a Windows XP machine as a client to update WLSE software, install the JRE 1.3.1_08 or later browser plug-in on the client machine.

You can download the plug-in from third-party sources such as Sun

Microsystems or IBM.

Symptom Cannot log in with a username and password created in the CLI.

Possible Cause The password is too long.

Recommended Action Reset the password by using the CLI username command, or log in by using the first 8 characters of the password. Passwords should be from 5 to 8 characters long.

Symptom Cannot back up the WLSE configuration to a Windows 2000 or

Windows XP Server.

Possible Cause The backup directory is not writable.

Recommended Action Set the directory to UNIX mode and make it write-enabled. For more information, see the backup and restore instructions in the online help or the User Guide for the CiscoWorks Wireless LAN Solution Engine, Release 2.5.

FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine

1-45