Chapter1 FAQs and Troubleshooting
Faults FAQs and Troubleshooting
1-12
FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
Q.
Does acknowledging a fault clear it?
A.
No, it only removes it from the Active list. For a description of fault states,
see the information on understanding fault states in the online help.
Q.
What traps are sent from the WLSE?
A.
Traps are sent based on fault policy and threshold settings on the WLSE. The
WLSE only sends out v2c traps, so make sure your trap listener is configured
to accept v2c traps.
Solaris 2.8- based NetView 7.1 receives and displays the SNMP v2c fault
notification traps from WLSE, but Windows-based NetView 7.1 supports
only v1 traps and cannot receive and display any v2c traps from the WLSE.
Q.
What trap types are forwarded by the WLSE?
A.
No traps are forwarded from other devices.
Q.
What information is emailed in a fault notification?
A.
For a description see the online help.
Q.
Does a MIB or trap definition file exist for the WLSE?
A.
Yes, from the Cisco.com download site, download MIB
CISCO-DEVICE-EXCEPTION-REPORTING-MIB.my and load it into the
trap receiver.
Faults Troubleshooting•The Display Fault view is blank.
•Email fails to arrive at its destination.
•No VLAN fault information is displayed for IOS access points.
Symptom The Display Fault view is blank.
Possible Cause There are no faults to report based on the filtering criteria you
entered.
Recommended Action Not applicable.