Chapter 1 FAQs and Troubleshooting
Firmware FAQs and Troubleshooting
b.Set the time in local browser time, select Administration > Appliance > Time/NTP/Name.
For more information on setting the time, see the User Guide for the CiscoWorks Wireless LAN Solution Engine, Release 2.5. You can access a PDF version of this guide by clicking View PDF in the WLSE’s online help.
Symptom Email about job completion fails to arrive at destination.
Possible Cause The SMTP server is not specified.
Recommended Action Configure the mail route by selecting Administration >
Appliance > Configure Mailroute.
Symptom Firmware is not updated on all the devices included in a job.
Possible Cause There were warnings displayed when the job was saved. Jobs for devices with warnings do not run; the job runs only for devices that do not have any warnings.
Recommended Action Solve the problems indicated in the warning messages before running the job.
Possible Cause If two firmware jobs were scheduled closely together, the second job contained some of the same devices as the first job. Those devices could not be updated because the first job was already running.
Recommended Action It is recommended that firmware jobs be run on groups of devices. Each group should be exclusive; that is, no device should be a member of more than one group.
For more information on updating firmware, see the User Guide for the CiscoWorks Wireless LAN Solution Engine, 2.5. You can access a PDF version of this guide by clicking View PDF in the WLSE’s online help.
FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
