Chapter 1 FAQs and Troubleshooting
General FAQs and Troubleshooting
–If connecting via HTTP, the IP address was not appended with :1741.
–The client system is not configured.
Recommended Action
1.Make sure that the system can connect to the network. Attempt to connect the system using a Web browser.
If you cannot connect, continue.
2.If you are attempting to connect via HTTP, verify that the IP address is appended with :1741.
3.If you are attempting to connect via HTTP, verify that HTTP is enabled. If you are attempting to connect via HTTPS, verify that HTTPS is enabled. For more information, see the Installation and Configuration Guide for the CiscoWorks Wireless LAN Solution Engine.
4.Verify that the browser is configured correctly, and attempt to connect to the WLSE. For more information, see these Installation and Configuration Guide for the CiscoWorks Wireless LAN Solution Engine. If you cannot connect, continue to step 5.
5.At the system console, or through Telnet, verify that the Web Server and tomcat are running by entering the following:
# services status
If they are running, go to step 7. If they are not running continue to step 6.
6.Stop the system services by entering the following:
#services stop
7.Restart the system services by entering the following:
#services start
8.Try to connect the system using a Web browser. If you cannot connect, continue to the next step.
9.Reboot the system by entering the reload command.
FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
