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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
Chapter1 FAQs and Troubleshooti ng
Configuration FAQs and Troubleshooting
–
HTTP credentials for the device (with admin and firmware privileges on
the access point) must match those entered on the WLSE HTTP device
credentials screen.
–
TFTP server settings on the access point (Setup > FTP), must refer to the
WLSE’s IP address.
Note Both username and password in the device credentials are case
sensitive.
•The SNMP mechanism is valid for versions 11.08T and higher. The following
setup parameters must be in pla ce for SNMP to function properl y:
–
SNMP credentials for the device (with admin and firmware privileges on
the access point) must match those entered on the WLSE SNMP device
credentials screen.
–
There is no need to change TFTP server settings for the SNMP
mechanism, although you can use the SNMP mechanism to change the
TFTP server settings on the AP to be used in the HTTP mechanism. Enter
valid credentials in the Security > Local Admin Access template screen.
The SNMP job mechanism can be used to update TFTP settings, which are
needed by HTTP-based jobs. This setting is available under Service > FTP in
the configuration templates screens.
Q.
Is it necessary to validate a job?
A.
We recommend that you always validate a job before saving it. This will help
in locating any possible problems before applying the job.
Q.
What kinds of job logs are available?
A.
There are two kinds of job logs: Job run log and the jobvm log.
•The job run log is where events are logged for a particular job’s run. This log
can be used to check what went wrong with the job and make any required
corrections. The job run log can be viewed by selecting a particular job fr om
the job list, then clicking Job Run Detail. From the window that pops up,
select a particular run for the job, then click Job Run Log.
•The jobvm.log is a global log for all types of jobs. It is used mainly for
development troubleshooting. The jobvm.log can be viewed by selecting
Administration > Appliance > View Log File, then clicking jobvm.log.