Wacom DTZ-2000W, 20WSX manual Windows-speciﬁc problems, Macintosh-speciﬁc problems

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Windows-speciﬁc problems

After changing right- and left-handed settings in the computer’s mouse control panel, the pen tip no longer functions properly.

Restart Windows for your Wacom tool settings to be correctly recognized.

Macintosh-speciﬁc problems

At startup, a dialog box	The pen display tablet was not detected at startup. Check that the
appears telling you that	USB interface cable is securely connected to an active USB port on
either the driver failed to	your computer. Make sure also that Cintiq’s power light is on and is
load or the tablet	glowing blue. If your pen display tablet is plugged into a USB hub,
preferences have not yet	make sure the hub is connected and active. If this does not correct
been created.	the problem, see Troubleshooting on page 41.
	From the GO menu, select the UTILITIES folder and launch the SYSTEM
	PROFILER. Select USB from the HARDWARE section of the CONTENTS
	list. A Wacom USB pen display tablet model should be listed. If a
	pen display tablet model is not listed, check the pen display’s USB
	cable connection or try plugging the pen display into a different USB
	port.
	If this does not help, contact Wacom for Technical Support.
	See Technical support options on page 52.

Inkwell does not work	There may be a problem with the Inkwell preferences. Remove the
correctly with Cintiq.	damaged preference ﬁles as follows. They will be recreated when
	you enable handwriting recognition.
	1. From the Apple menu, choose SYSTEM PREFERENCES. From the
	System Preferences menu, choose SHOW ALL and select INK.
	Then turn off handwriting recognition.
	2. From the GO menu, choose your HOME. Open the LIBRARY and
	PREFERENCES folders. Then remove the following preferences:
	•	com.apple.ink.framework.plist
	•	com.apple.ink.inkpad.plist
	•	com.apple.ink.inkpad.sketch
	3. Go back to SYSTEM PREFERENCES and INK, and then enable
	handwriting recognition.

4. Test the Inkwell function using your Wacom pen display tablet and pen.

5. If this procedure does not resolve your problem with Inkwell, contact Apple Support for further assistance. Wacom is not the software manufacturer for Inkwell and we are limited in our abilities to support a third-party software application.

Troubleshooting

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Contents Page Page Introduction and Overview Temperature and Humidity Precautions on USE and HandlingPhysical location EnvironmentCintiq pen display has a backlight which contains mercury Hg HandlingPage Contents Contents Unpacking Your Cintiq Package contentsIncline adjustment levers Setting up the Cintiq standBearing recess Front feet Rear feetBearing hub Bearing recess Unpacking and mounting the Cintiq pen displayAdjusting the display incline Using the pen holder Adjusting rotationRemoving Cintiq from the display stand Front view Cintiq PEN Display ComponentsRear view System requirements InstallationDVI-I connector LCD monitor installationDVI-D connector VGA connectorApple ADC connector Mini-VGA port LCD monitor cabling diagram Select the option Browse MY Computer for Driver Software Installation Pen tablet cabling diagram Pen tablet installationUSB cable installation Next steps Software installationPen components Using the penWorking with Your Cintiq Pen operations Working with the tablet controls Using the ExpressKeys Tips Using the Touch Strips Working with your Cintiq Setting up your work area Hints Opening the control panel CustomizingCustomization basics Calibrating Cintiq Learning more about Cintiq Working with on screen display settings Adjusting the LCD monitorFactory presets, auto-sync, and user settings To automatically adjust, use the Reset option RESET. Provides two options Adjusting pitch and phase VGA only Computer mode Sync Video Power consumption Power savingTesting Cintiq TroubleshootingIf the Cintiq power LED does not light, check the following If there is no displayVerify that the tablet and Grip Pen are working Testing the Touch Strips Testing your input tools and pen display controlsTesting the ExpressKeys Airbrush Testing a penPen General display problems Display troubleshootingVGA problems General problems Pen tablet troubleshootingTroubleshooting Troubleshooting Troubleshooting Macintosh-speciﬁc problems Windows-speciﬁc problemsTechnical support options Japan Obtaining driver downloadsAsia Paciﬁc English China Korea TaiwanCaring for Cintiq CleaningAppendix To insert a new nib Replacing the pen tipTo remove the old nib Lock screws Optional display conﬁgurationsTo lock Cintiq to the display stand To attach Cintiq to a Vesa 100 mounting platform Using an alternate mount or standTo remove Cintiq from an alternate mounting platform Appendix About the Windows Vista Tablet PC Input Panel Pen and digital ink capabilities in Windows VistaMacintosh Uninstalling CintiqWindows LCD monitor Product speciﬁcationsCintiq 20WSX model DTZ-2000W general speciﬁcations Pen tablet Power adapterDisplay stand Grip pen model ZP-501EAccessories Display adapters Purchasing parts and accessoriesCE declaration Radio and television interferenceFederal Communications Commission FCC notice Warranty North and South America contact Warranty Service in the U.S.A. and CanadaWarranty Service Outside of the U.S.A. and Canada Telephone Wacom Technology Corporation Wacom Europe GmbHWacom China Corporation UE-0364