Wacom 20WSX, DTZ-2000W manual VGA problems

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When a still image is displayed

• Use a screen saver or other power management feature.

for a long period of time without

 

refreshing the screen, an after-

 

image remains for a short

 

period of time.

 

 

 

Color quality is inaccurate.

• Open the OSD menu, go to the RESET menu and select the

 

RECALL option.

 

• Be sure the Cintiq color profile has been installed and is

 

selected as the profile for use with your operating system and

 

applications.

 

• Any changes to the contrast setting should be made in small

 

increments as changes in contrast may affect color accuracy.

The color white does not display as white.

•Be sure the Cintiq color profile has been installed and is selected as the profile for use with your operating system and applications.

•Verify also that the display is operating at the factory default settings. If that is not sufficient, then adjust color as necessary. For details on color management, refer to your operating system and application documentation.

•Verify that the video cable and connector are fully connected.

VGA problems

The display ripples or flickers.

• Open the OSD menu, go to the RESET menu, and select the

 

AUTO ADJUST option. If necessary, manually adjust the pitch

 

and phase settings.

 

• Verify that the display adapter or video card matches the

 

specifications for Cintiq.

 

• Adjust the refresh rate in the Display Properties control panel.

 

 

The display is not clear. Text or

• Set the display resolution of your video card to 1680 x 1050.

other portions of the screen

• Turn off the Cintiq, then turn it back on.

appear blurred.

• Open the OSD menu, go to the RESET menu, and select the

 

 

AUTO ADJUST option. If necessary, manually adjust the

 

brightness, pitch and phase settings.

 

 

The display and LCD panel are

• Open the OSD menu, go to the RESET menu, and select the

not lined up. The display size is

AUTO ADJUST option. If necessary, manually adjust the pitch

not correct.

and phase settings.

 

 

The display ripples or shows a

• Open the OSD menu, go to the RESET menu, and select the

moiré pattern. The display

AUTO ADJUST option. If this does not solve the problem, go to

color is not even.

the RESET menu and select the RECALL option to set the

 

display back to the factory default settings.

 

• Open the OSD menu, and as necessary adjust pitch and

 

phase.

Troubleshooting

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Contents Page Page Introduction and Overview Precautions on USE and Handling Temperature and HumidityPhysical location EnvironmentHandling Cintiq pen display has a backlight which contains mercury HgPage Contents Contents Package contents Unpacking Your CintiqSetting up the Cintiq stand Incline adjustment leversBearing recess Front feet Rear feetUnpacking and mounting the Cintiq pen display Bearing hub Bearing recessAdjusting the display incline Adjusting rotation Using the pen holderRemoving Cintiq from the display stand Cintiq PEN Display Components Front viewRear view Installation System requirementsLCD monitor installation DVI-I connectorDVI-D connector VGA connectorApple ADC connector Mini-VGA port LCD monitor cabling diagram Select the option Browse MY Computer for Driver Software Installation Pen tablet installation USB cable installationPen tablet cabling diagram Software installation Next stepsUsing the pen Working with Your CintiqPen components Pen operations Working with the tablet controls Using the ExpressKeys Tips Using the Touch Strips Working with your Cintiq Setting up your work area Hints Customizing Opening the control panelCustomization basics Calibrating Cintiq Learning more about Cintiq Adjusting the LCD monitor Factory presets, auto-sync, and user settingsWorking with on screen display settings To automatically adjust, use the Reset option RESET. Provides two options Adjusting pitch and phase VGA only Power saving Computer mode Sync Video Power consumptionTroubleshooting Testing CintiqIf the Cintiq power LED does not light, check the following If there is no displayVerify that the tablet and Grip Pen are working Testing your input tools and pen display controls Testing the ExpressKeysTesting the Touch Strips Testing a pen PenAirbrush Display troubleshooting General display problemsVGA problems Pen tablet troubleshooting General problemsTroubleshooting Troubleshooting Troubleshooting Windows-specific problems Macintosh-specific problemsTechnical support options Obtaining driver downloads JapanAsia Pacific English China Korea TaiwanCleaning AppendixCaring for Cintiq Replacing the pen tip To remove the old nibTo insert a new nib Optional display configurations To lock Cintiq to the display standLock screws Using an alternate mount or stand To attach Cintiq to a Vesa 100 mounting platformTo remove Cintiq from an alternate mounting platform Appendix Pen and digital ink capabilities in Windows Vista About the Windows Vista Tablet PC Input PanelUninstalling Cintiq WindowsMacintosh Product specifications Cintiq 20WSX model DTZ-2000W general specificationsLCD monitor Power adapter Pen tabletDisplay stand Grip pen model ZP-501EAccessories Purchasing parts and accessories Display adaptersRadio and television interference Federal Communications Commission FCC noticeCE declaration Warranty Warranty Service in the U.S.A. and Canada Warranty Service Outside of the U.S.A. and CanadaNorth and South America contact Wacom Technology Corporation Wacom Europe GmbH Wacom China CorporationTelephone UE-0364
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