Wacom DTZ-2000W, 20WSX manual Pen tablet troubleshooting, General problems

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Pen tablet troubleshooting

If you encounter problems with the Cintiq pen display tablet, refer to the following tables. Your problem may be described here, and you can try the solution offered. Be sure you refer to the Cintiq Read Me ﬁle for the latest information.

For additional information, visit Wacom’s web site at http://www.wacom.com/productsupport and follow the links to the FAQs.

General problems

The computer does not	Check if there is an available USB port on a USB hub. If not
have an available USB port.	available, you will need to add a USB hub or USB card.

The pen display power LED	Make sure the pen display power switch is turned on.
is off.	Check that the AC power adapter is plugged into both the pen display

	and an active power outlet and that the green light on the power
	adapter is on.
	Use only the power adapter that came with the pen display; other
	adapters may cause damage to your product.

The pen works only in	The tablet driver software was not installed or did not load properly.
mouse mode, and does	Make sure the tablet driver software is installed and functioning.
not draw with pressure-	Install the pen tablet driver software in accordance with the
sensitivity.	instructions found in the Installation section of this manual.

The pen does not draw with	Some applications require that you turn on the pressure capabilities
pressure-sensitivity.	within the application or selected tool before the pen will respond as a
	pressure-sensitive tool.

Clicking is difﬁcult.	Open the Wacom Tablet control panel and go to the PEN tab.
	Try using a lighter TIP FEEL.

The pen selects everything	Open the Wacom Tablet control panel and go to the PEN tab.
or will not stop drawing.	Move the TIP FEEL slider toward FIRM, or select the DETAILS... button
	and increase the CLICK THRESHOLD setting. If this does not help, see
	Testing Cintiq on page 41.

Double-clicking is difﬁcult.

Be sure you are quickly tapping the display screen twice in the same place on the pen display tablet’s active area. Wacom recommends using the side switch to double-click.

Open the Wacom Tablet control panel and go to the PEN tab.

Try increasing the TIP DOUBLE CLICK DISTANCE or using a lighter TIP FEEL.

Windows: Try setting your system to launch programs with a single click. See Pen operations on page 24.

Troubleshooting Page 47

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Contents Page Page Introduction and Overview Temperature and Humidity Precautions on USE and HandlingPhysical location EnvironmentCintiq pen display has a backlight which contains mercury Hg HandlingPage Contents Contents Unpacking Your Cintiq Package contentsIncline adjustment levers Setting up the Cintiq standBearing recess Front feet Rear feetBearing hub Bearing recess Unpacking and mounting the Cintiq pen displayAdjusting the display incline Using the pen holder Adjusting rotationRemoving Cintiq from the display stand Front view Cintiq PEN Display ComponentsRear view System requirements InstallationDVI-I connector LCD monitor installationDVI-D connector VGA connectorApple ADC connector Mini-VGA port LCD monitor cabling diagram Select the option Browse MY Computer for Driver Software Installation USB cable installation Pen tablet installationPen tablet cabling diagram Next steps Software installationWorking with Your Cintiq Using the penPen components Pen operations Working with the tablet controls Using the ExpressKeys Tips Using the Touch Strips Working with your Cintiq Setting up your work area Hints Opening the control panel CustomizingCustomization basics Calibrating Cintiq Learning more about Cintiq Factory presets, auto-sync, and user settings Adjusting the LCD monitorWorking with on screen display settings To automatically adjust, use the Reset option RESET. Provides two options Adjusting pitch and phase VGA only Computer mode Sync Video Power consumption Power savingTesting Cintiq TroubleshootingIf the Cintiq power LED does not light, check the following If there is no displayVerify that the tablet and Grip Pen are working Testing the ExpressKeys Testing your input tools and pen display controlsTesting the Touch Strips Pen Testing a penAirbrush General display problems Display troubleshootingVGA problems General problems Pen tablet troubleshootingTroubleshooting Troubleshooting Troubleshooting Macintosh-speciﬁc problems Windows-speciﬁc problemsTechnical support options Japan Obtaining driver downloadsAsia Paciﬁc English China Korea TaiwanAppendix CleaningCaring for Cintiq To remove the old nib Replacing the pen tipTo insert a new nib To lock Cintiq to the display stand Optional display conﬁgurationsLock screws To attach Cintiq to a Vesa 100 mounting platform Using an alternate mount or standTo remove Cintiq from an alternate mounting platform Appendix About the Windows Vista Tablet PC Input Panel Pen and digital ink capabilities in Windows VistaWindows Uninstalling CintiqMacintosh Cintiq 20WSX model DTZ-2000W general speciﬁcations Product speciﬁcationsLCD monitor Pen tablet Power adapterDisplay stand Grip pen model ZP-501EAccessories Display adapters Purchasing parts and accessoriesFederal Communications Commission FCC notice Radio and television interferenceCE declaration Warranty Warranty Service Outside of the U.S.A. and Canada Warranty Service in the U.S.A. and CanadaNorth and South America contact Wacom China Corporation Wacom Technology Corporation Wacom Europe GmbHTelephone UE-0364