Troubleshooting Your System 117
Troubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician.
Youshould only perform troubleshooting and simple repairs as authorized in
yourproduct documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
coveredby your warranty. Read and follow the safety instructions that came
withthe product.
CAUTION: This troubleshooting procedure can destroy data stored on the
harddrive. Before you proceed, back up all files on the hard drive.
1
If your system has a RAID controller and your hard drives are configured in
a RAID array, perform the following steps:
a
Restart the system and enter the host adapter configuration utility
program by pressing <Ctrl><R> for a PERC controller or
<Ctrl><C> for a SAS controller.
See the documentation supplied with the host adapter for information
about the configuration utility.
b
Ensure that the hard drive(s) have been configured correctly for the
RAID array.
c
Take the hard drive offline and reseat the drive. See "Removing a
Hard-Drive Carrier" on page54
d
Exit the configuration utility and allow the system to boot to the
operating system.
2
Ensure that the required device drivers for your controller card are installed
and are configured correctly. See the operating system documentation for
more information.
3
Restart the system, enter the System Setup program, and verify that the
controller is enabled and the drives appear in the System Setup program.
See "Using the System Setup Program" on page37.
If the problem persists,
see
"Getting Help" on page131
.
book.book Page 117 Monday, April 12, 2010 3:38 PM