Wacom DTZ-2100D manual Verify that the tablet and Grip Pen are working

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3.Verify that the tablet and Grip Pen are working:

Press the Grip Pen tip against the display and verify that the status LED lights blue.

If the LED does not light, verify that Cintiq’s USB cable is plugged into an active USB port. If Cintiq is plugged into a USB hub, try plugging Cintiq directly into the USB port on your computer.

Be sure that the USB port to which you are connecting Cintiq has not been disabled. It may be necessary to check your system BIOS setting to verify that you have connected Cintiq to an active USB port.

The status LED will light blue when Cintiq is registered as a USB device and the pen tip is pressed against the display.

4.Check the pen. If you cannot make a selection on the display screen with the pen:

Test the pen by pressing the pen tip or the eraser against the surface of the pen display tablet. The status LED should light blue.

Now, without applying pressure to the pen tip but keeping the pen within 5 mm (0.2 inch) of the pen display tablet surface, press the side switch. The status LED should again light blue.

If the status LED does not light blue for these tests, be sure you are using the correct pen that came with Cintiq.

See Testing controls and input tools on page 43 and Testing a pen on page 44 for more information.

If you are still having problems, you may have a defective pen or pen display.

Troubleshooting

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Contents Page Page Introduction and Overview Precautions on USE and Handling Temperature and HumidityPhysical Location EnvironmentUsage HandlingCintiq pen display has a backlight which contains mercury Hg Page Contents Troubleshooting AppendixPackage Contents Unpacking Your CintiqSetting UP the Cintiq Stand Incline adjustment leversBearing recess Front feet Rear feetUnpacking and Mounting the Cintiq PEN Display Bearing hub Bearing recessAdjusting the Display Incline Adjusting Rotation Using the PEN HolderRemoving Cintiq from the Display Stand Cintiq PEN Display Components Front ViewRear View Installation System RequirementsDisplay Installation Apple ADC connector Mini-VGA port Display Cabling Diagram Select the option Browse MY Computer for Driver Software Installation PEN Tablet USB Cabling Diagram PEN Tablet InstallationUSB Cable Installation Software Installation Next stepsUsing the Grip PEN Eraser DuoSwitchTip Switch Working with Your CintiqBasic PEN Operations Working with your Cintiq Tablet Controls Touch StripUsing Expresskeys TipsUsing the Touch Strips Setting UP Your Work Area Hints Learning More about Cintiq CustomizingOpening the Control Panel Tabs display customizable settings for the selected tool Customization BasicsCalibrating Cintiq On Screen Display OSD Settings Adjusting the DisplayFactory PRESETS, AUTO-SYNC, and User Settings Customizing Reset Main ControlOSD Control LanguageCustomizing Adjusting Clock and Phase VGA only Video Power consumption Power SavingComputer mode Sync Troubleshooting Testing CintiqIf Cintiq’s power LED does not light, check the following If there is no displayVerify that the tablet and Grip Pen are working Testing the Touch Strips Testing Controls and Input ToolsTesting the Expresskeys Airbrush Testing a PENPen Display Troubleshooting General Display ProblemsVGA Problems PEN Tablet Troubleshooting General ProblemsTroubleshooting Troubleshooting WINDOWS-SPECIFIC Problems MACINTOSH-SPECIFIC Problems Troubleshooting onTechnical Support Options Obtaining Driver Downloads JapanAsia Pacific English China Korea TaiwanCaring for Cintiq CleaningAppendix To insert a new nib Replacing the PEN TIPTo remove the old nib Lock screws Optional Display ConfigurationsTo lock Cintiq to the display stand Using AN Alternate Mount or Stand To attach Cintiq to a Vesa 100 mounting platformTo remove Cintiq from an alternate mounting platform Appendix PEN and Digital INK Capabilities in Windows Vista About the Windows Vista Tablet PC Input Panel Macintosh Uninstalling CintiqWindows Display Product SpecificationsGeneral Specifications Power Adapter PEN TabletDisplay Stand Grip PEN Model ZP-501EAccessories Ordering Parts and Accessories Radio and Television Interference Federal Communications Commission FCC NoticeIndustry Canada, Class B Industry Canada Canada onlyCE Declaration Warranty North and South America contact Warranty Service in the U.S.A. and CanadaWarranty Service Outside of the U.S.A. and Canada This page intentionally left blank This page intentionally left blank Telephone Wacom Technology Corporation Wacom Europe GmbHWacom China Corporation UE-0308 E