Wacom DTZ-2100D manual Display Troubleshooting, General Display Problems

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DISPLAY TROUBLESHOOTING

If you encounter problems with the Cintiq display, refer to the following tables; your problem may be described here and you can try the solution offered. For additional information about color issues, refer to the documentation that came with your operating system or applications.

GENERAL DISPLAY PROBLEMS

No display. The power LED is off.

• Verify that the light on the AC power adapter is on and the power

 

cable is securely plugged into Cintiq’s power receptacle. Check that

 

Cintiq’s power switch is turned on.

No display. The power LED is

• Check the contrast, brightness, and backlight controls. Adjust as

lit blue.

necessary, or open the OSD menu, go to the RESET menu and select

 

the FACTORY RESET option.

The power LED is lit orange.

No display or a “no sync” message briefly appears on your display screen.

Your computer may be in a power management mode. Touch the pen tip to the Cintiq display screen, move the mouse, or depress any key on your keyboard.

Turn off both your computer and the Cintiq pen display, and check the video cable for bent or broken connector pins. Then properly connect the video cable and turn on Cintiq and your computer.

Verify that the DVI/VGA switch is properly set. Restart your computer after changing the position of the switch.

Verify that the video card is properly installed.

No display or a “cable disconnect” message briefly appears on your display screen.

Check that your computer is turned on.

Verify that the video cable is properly connected.

Turn off both your computer and the Cintiq pen display, and check the video cable for bent or broken connector pins. Then properly reconnect the cables and turn on Cintiq and your computer.

An “invalid mode” message briefly

• The input signal frequency is incorrectly set or not compatible with

appears on your display screen.

Cintiq. Set the refresh rate (vertical frequency) to 60 Hz (or between

 

56 and 85 Hz if you are using a resolution of less than 1600 x 1200

 

pixels). If your video card driver supports adjustment of the

 

horizontal frequency, make sure it is set to some value between 31

 

and 92 kHz. On a single monitor system you will need to connect a

 

different display to change the refresh rate.

 

• The resolution is set too high (1600 x 1200, maximum).

 

• Set the display properties to detect plug and play monitors.

 

 

The image appears multiple times

• Do not extend the video cable. Do not use an input selector

on the display.

switch box.

 

 

When a still image is displayed for

• Use a screen saver or other power management feature.

a long period of time without

 

refreshing the screen, an after-

 

image remains for a short period of

 

time.

 

Troubleshooting

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Contents Page Page Introduction and Overview Environment Precautions on USE and HandlingTemperature and Humidity Physical LocationHandling UsageCintiq pen display has a backlight which contains mercury Hg Page Contents Appendix TroubleshootingUnpacking Your Cintiq Package ContentsRear feet Setting UP the Cintiq StandIncline adjustment levers Bearing recess Front feetBearing hub Bearing recess Unpacking and Mounting the Cintiq PEN DisplayAdjusting the Display Incline Using the PEN Holder Adjusting RotationRemoving Cintiq from the Display Stand Front View Cintiq PEN Display ComponentsRear View System Requirements InstallationDisplay Installation Apple ADC connector Mini-VGA port Display Cabling Diagram Select the option Browse MY Computer for Driver Software Installation PEN Tablet USB Cabling Diagram PEN Tablet InstallationUSB Cable Installation Next steps Software InstallationWorking with Your Cintiq Using the Grip PENEraser DuoSwitch Tip SwitchBasic PEN Operations Working with your Cintiq Touch Strip Tablet ControlsTips Using ExpresskeysUsing the Touch Strips Setting UP Your Work Area Hints Learning More about Cintiq CustomizingOpening the Control Panel Customization Basics Tabs display customizable settings for the selected toolCalibrating Cintiq On Screen Display OSD Settings Adjusting the DisplayFactory PRESETS, AUTO-SYNC, and User Settings Customizing Language ResetMain Control OSD ControlCustomizing Adjusting Clock and Phase VGA only Video Power consumption Power SavingComputer mode Sync If there is no display TroubleshootingTesting Cintiq If Cintiq’s power LED does not light, check the followingVerify that the tablet and Grip Pen are working Testing the Touch Strips Testing Controls and Input ToolsTesting the Expresskeys Airbrush Testing a PENPen General Display Problems Display TroubleshootingVGA Problems General Problems PEN Tablet TroubleshootingTroubleshooting Troubleshooting WINDOWS-SPECIFIC Problems Troubleshooting on MACINTOSH-SPECIFIC ProblemsTechnical Support Options Korea Taiwan Obtaining Driver DownloadsJapan Asia Pacific English ChinaCaring for Cintiq CleaningAppendix To insert a new nib Replacing the PEN TIPTo remove the old nib Lock screws Optional Display ConfigurationsTo lock Cintiq to the display stand To attach Cintiq to a Vesa 100 mounting platform Using AN Alternate Mount or StandTo remove Cintiq from an alternate mounting platform Appendix PEN and Digital INK Capabilities in Windows Vista About the Windows Vista Tablet PC Input Panel Macintosh Uninstalling CintiqWindows Display Product SpecificationsGeneral Specifications Grip PEN Model ZP-501E Power AdapterPEN Tablet Display StandAccessories Ordering Parts and Accessories Federal Communications Commission FCC Notice Radio and Television InterferenceIndustry Canada, Class B Industry Canada Canada onlyCE Declaration Warranty North and South America contact Warranty Service in the U.S.A. and CanadaWarranty Service Outside of the U.S.A. and Canada This page intentionally left blank This page intentionally left blank Telephone Wacom Technology Corporation Wacom Europe GmbHWacom China Corporation UE-0308 E