Wacom DTZ-2100D manual MACINTOSH-SPECIFIC Problems, Troubleshooting on

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MACINTOSH-SPECIFIC PROBLEMS

At startup, a dialog box	The pen display tablet was not detected at startup. Check that the
appears telling you that	USB interface cable is securely connected to a USB port on your
either the driver failed to	computer or to a USB hub. Make sure that Cintiq’s power light is on
load or the tablet	and is glowing blue. If this does not correct the problem, see
preferences have not yet	Troubleshooting on page 41.
been created.	From the GO menu, select the UTILITIES folder and launch the SYSTEM

	PROFILER. Select USB from the HARDWARE section of the CONTENTS
	list. A Wacom USB pen display model should be listed. If a pen
	display model is not listed, check the pen display’s USB cable
	connection or try plugging the pen display into a different USB port.
	If this does not help, contact Wacom for Technical Support.
	See Technical support options on page 52.
Inkwell does not work	There may be a problem with the Inkwell preferences. Remove the
correctly with Cintiq.	damaged preference ﬁles as follows. They will be recreated when
	you enable handwriting recognition.
	1. From the Apple menu, choose SYSTEM PREFERENCES. From the
	System Preferences menu, choose SHOW ALL and select INK.
	Then turn off handwriting recognition.
	2. From the GO menu, choose your HOME. Open the LIBRARY and
	PREFERENCES folders. Then remove the following preferences:
	•	com.apple.ink.framework.plist
	•	com.apple.ink.inkpad.plist
	•	com.apple.ink.inkpad.sketch
	3. Go back to SYSTEM PREFERENCES and INK, and then enable
	handwriting recognition.

4. Test the Inkwell function using your Wacom pen display tablet and pen.

5. If this procedure does not resolve your problem with Inkwell, contact Apple Support for further assistance. Wacom is not the software manufacturer for Inkwell and we are limited in our abilities to support a third-party software application.

Troubleshooting

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Contents Page Page Introduction and Overview Temperature and Humidity Precautions on USE and HandlingPhysical Location EnvironmentHandling UsageCintiq pen display has a backlight which contains mercury Hg Page Contents Appendix TroubleshootingUnpacking Your Cintiq Package ContentsIncline adjustment levers Setting UP the Cintiq StandBearing recess Front feet Rear feetBearing hub Bearing recess Unpacking and Mounting the Cintiq PEN DisplayAdjusting the Display Incline Using the PEN Holder Adjusting RotationRemoving Cintiq from the Display Stand Front View Cintiq PEN Display ComponentsRear View System Requirements InstallationDisplay Installation Apple ADC connector Mini-VGA port Display Cabling Diagram Select the option Browse MY Computer for Driver Software Installation PEN Tablet USB Cabling Diagram PEN Tablet InstallationUSB Cable Installation Next steps Software InstallationEraser DuoSwitch Using the Grip PENTip Switch Working with Your CintiqBasic PEN Operations Working with your Cintiq Touch Strip Tablet ControlsTips Using ExpresskeysUsing the Touch Strips Setting UP Your Work Area Hints Learning More about Cintiq CustomizingOpening the Control Panel Customization Basics Tabs display customizable settings for the selected toolCalibrating Cintiq On Screen Display OSD Settings Adjusting the DisplayFactory PRESETS, AUTO-SYNC, and User Settings Customizing Main Control ResetOSD Control LanguageCustomizing Adjusting Clock and Phase VGA only Video Power consumption Power SavingComputer mode Sync Testing Cintiq TroubleshootingIf Cintiq’s power LED does not light, check the following If there is no displayVerify that the tablet and Grip Pen are working Testing the Touch Strips Testing Controls and Input ToolsTesting the Expresskeys Airbrush Testing a PENPen General Display Problems Display TroubleshootingVGA Problems General Problems PEN Tablet TroubleshootingTroubleshooting Troubleshooting WINDOWS-SPECIFIC Problems Troubleshooting on MACINTOSH-SPECIFIC ProblemsTechnical Support Options Japan Obtaining Driver DownloadsAsia Paciﬁc English China Korea TaiwanCaring for Cintiq CleaningAppendix To insert a new nib Replacing the PEN TIPTo remove the old nib Lock screws Optional Display ConfigurationsTo lock Cintiq to the display stand To attach Cintiq to a Vesa 100 mounting platform Using AN Alternate Mount or StandTo remove Cintiq from an alternate mounting platform Appendix PEN and Digital INK Capabilities in Windows Vista About the Windows Vista Tablet PC Input Panel Macintosh Uninstalling CintiqWindows Display Product SpecificationsGeneral Specifications PEN Tablet Power AdapterDisplay Stand Grip PEN Model ZP-501EAccessories Ordering Parts and Accessories Federal Communications Commission FCC Notice Radio and Television InterferenceIndustry Canada, Class B Industry Canada Canada onlyCE Declaration Warranty North and South America contact Warranty Service in the U.S.A. and CanadaWarranty Service Outside of the U.S.A. and Canada This page intentionally left blank This page intentionally left blank Telephone Wacom Technology Corporation Wacom Europe GmbHWacom China Corporation UE-0308 E