Wacom DTZ-2100D manual WINDOWS-SPECIFIC Problems

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You suspect the pen tablet preferences may be corrupted, or want to make certain that all settings are at their factory defaults.

Delete the pen tablet preferences as follows:

Windows: Click the START icon and select ALL PROGRAMS.

Then select WACOM TABLET and TABLET PREFERENCE FILE UTILITY. In the dialog box that appears, click on the REMOVE MY PREFERENCE FILE button to delete the preferences for the current user. To delete preferences for multiple users on Windows Vista or XP systems, click on the REMOVE ALL PREFERENCE FILES button. Note that administrator rights are required to delete preferences for all users. Relaunch any currently open tablet-aware applications that you may be running.

Macintosh: For a single user, delete the tablet preferences by first choosing your HOME folder from the GO menu. Then open your home LIBRARY folder. Within your home LIBRARY folder, open the PREFERENCES folder and delete the COM.WACOM.WACOMTABLET.PREFS file. Log out, then log back in. When the tablet driver loads, it will create a new preferences file with the factory defaults.

For multiple users, delete all tablet preferences by first opening the main APPLICATIONS folder. Then open the WACOM TABLET folder and run the REMOVE WACOM TABLET utility. When the utility starts, click on the REMOVE ALL PREFERENCE FILES button. The tablet driver will be restarted, creating new preferences files with the factory defaults.

Recalibrate the tablet.

Note: Do not manually remove the WACOM TABLET.PREFPANE file from the main LIBRARY PREFERENCEPANES folder. This file is only to be removed when uninstalling the tablet software driver, and then only when using the REMOVE WACOM TABLET utility

The screen cursor moves erratically or jumps around on the display screen when another tablet is connected to your computer.

The tablet portion of Cintiq emits electromagnetic waves at a certain frequency. If another tablet is too closely placed to Cintiq it may interfere with screen cursor positioning. If this occurs, move the tablet further away from Cintiq.

WINDOWS-SPECIFIC PROBLEMS

After changing right- and left-handed settings in the computer’s mouse control panel, the pen tip no longer functions properly.

Restart Windows for your Wacom tool settings to be correctly recognized.

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Contents Page Page Introduction and Overview Precautions on USE and Handling Temperature and HumidityPhysical Location EnvironmentUsage HandlingCintiq pen display has a backlight which contains mercury Hg Page Contents Troubleshooting AppendixPackage Contents Unpacking Your CintiqSetting UP the Cintiq Stand Incline adjustment leversBearing recess Front feet Rear feetUnpacking and Mounting the Cintiq PEN Display Bearing hub Bearing recessAdjusting the Display Incline Adjusting Rotation Using the PEN HolderRemoving Cintiq from the Display Stand Cintiq PEN Display Components Front ViewRear View Installation System RequirementsDisplay Installation Apple ADC connector Mini-VGA port Display Cabling Diagram Select the option Browse MY Computer for Driver Software Installation USB Cable Installation PEN Tablet InstallationPEN Tablet USB Cabling Diagram Software Installation Next stepsUsing the Grip PEN Eraser DuoSwitchTip Switch Working with Your CintiqBasic PEN Operations Working with your Cintiq Tablet Controls Touch StripUsing Expresskeys TipsUsing the Touch Strips Setting UP Your Work Area Hints Opening the Control Panel CustomizingLearning More about Cintiq Tabs display customizable settings for the selected tool Customization BasicsCalibrating Cintiq Factory PRESETS, AUTO-SYNC, and User Settings Adjusting the DisplayOn Screen Display OSD Settings Customizing Reset Main ControlOSD Control LanguageCustomizing Adjusting Clock and Phase VGA only Computer mode Sync Power SavingVideo Power consumption Troubleshooting Testing CintiqIf Cintiq’s power LED does not light, check the following If there is no displayVerify that the tablet and Grip Pen are working Testing the Expresskeys Testing Controls and Input ToolsTesting the Touch Strips Pen Testing a PENAirbrush Display Troubleshooting General Display ProblemsVGA Problems PEN Tablet Troubleshooting General ProblemsTroubleshooting Troubleshooting WINDOWS-SPECIFIC Problems MACINTOSH-SPECIFIC Problems Troubleshooting onTechnical Support Options Obtaining Driver Downloads JapanAsia Pacific English China Korea TaiwanAppendix CleaningCaring for Cintiq To remove the old nib Replacing the PEN TIPTo insert a new nib To lock Cintiq to the display stand Optional Display ConfigurationsLock screws Using AN Alternate Mount or Stand To attach Cintiq to a Vesa 100 mounting platformTo remove Cintiq from an alternate mounting platform Appendix PEN and Digital INK Capabilities in Windows Vista About the Windows Vista Tablet PC Input Panel Windows Uninstalling CintiqMacintosh General Specifications Product SpecificationsDisplay Power Adapter PEN TabletDisplay Stand Grip PEN Model ZP-501EAccessories Ordering Parts and Accessories Radio and Television Interference Federal Communications Commission FCC NoticeCE Declaration Industry Canada Canada onlyIndustry Canada, Class B Warranty Warranty Service Outside of the U.S.A. and Canada Warranty Service in the U.S.A. and CanadaNorth and South America contact This page intentionally left blank This page intentionally left blank Wacom China Corporation Wacom Technology Corporation Wacom Europe GmbHTelephone UE-0308 E
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