Wacom DTZ-2100D manual Technical Support Options

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TECHNICAL SUPPORT OPTIONS

If you have a problem with your Cintiq pen display, first check the Installation section in this guide to make sure the unit is installed correctly. Then review the Troubleshooting procedures.

If you cannot find the answer in this guide, you may find updated information about your problem in the appropriate Read Me file for your platform (located on the Wacom Pen Tablet Driver CD). You can also check the product FAQs (Frequently Asked Questions) on the Wacom web site for your region.

If you have an Internet connection you can download the latest software drivers from the Wacom web site for your region. See Obtaining driver downloads on page 53.

If you cannot solve the problem and you think your Wacom product is not working properly, contact the Wacom support staff for the area where your product was purchased. See the Wacom tablet Read Me file, located on the Wacom Pen Tablet Driver CD, for contact information.

When you call, you should be at your computer with the following information available:

This manual.

Pen display tablet serial number. (See the label on the back of the unit. You may have to rotate the unit in order to see the serial number label.)

Driver version number. (See the Wacom Pen Tablet Driver CD or click on the Wacom Tablet control panel ABOUT button.)

The make and model of your computer, and operating system version number.

The make, model, and connection type of your video card.

A list of peripheral devices attached to your computer.

The software application and version you were using when the problem occurred.

The exact wording of any error message that appeared on your screen.

What happened and what you were doing when the problem occurred.

How you tried to solve the problem.

Troubleshooting

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Contents Page Page Introduction and Overview Physical Location Precautions on USE and HandlingTemperature and Humidity EnvironmentUsage HandlingCintiq pen display has a backlight which contains mercury Hg Page Contents Troubleshooting AppendixPackage Contents Unpacking Your CintiqBearing recess Front feet Setting UP the Cintiq StandIncline adjustment levers Rear feetUnpacking and Mounting the Cintiq PEN Display Bearing hub Bearing recessAdjusting the Display Incline Adjusting Rotation Using the PEN HolderRemoving Cintiq from the Display Stand Cintiq PEN Display Components Front ViewRear View Installation System RequirementsDisplay Installation Apple ADC connector Mini-VGA port Display Cabling Diagram Select the option Browse MY Computer for Driver Software Installation PEN Tablet Installation USB Cable InstallationPEN Tablet USB Cabling Diagram Software Installation Next stepsTip Switch Using the Grip PENEraser DuoSwitch Working with Your CintiqBasic PEN Operations Working with your Cintiq Tablet Controls Touch StripUsing Expresskeys TipsUsing the Touch Strips Setting UP Your Work Area Hints Customizing Opening the Control PanelLearning More about Cintiq Tabs display customizable settings for the selected tool Customization BasicsCalibrating Cintiq Adjusting the Display Factory PRESETS, AUTO-SYNC, and User SettingsOn Screen Display OSD Settings Customizing OSD Control ResetMain Control LanguageCustomizing Adjusting Clock and Phase VGA only Power Saving Computer mode SyncVideo Power consumption If Cintiq’s power LED does not light, check the following TroubleshootingTesting Cintiq If there is no displayVerify that the tablet and Grip Pen are working Testing Controls and Input Tools Testing the ExpresskeysTesting the Touch Strips Testing a PEN PenAirbrush Display Troubleshooting General Display ProblemsVGA Problems PEN Tablet Troubleshooting General ProblemsTroubleshooting Troubleshooting WINDOWS-SPECIFIC Problems MACINTOSH-SPECIFIC Problems Troubleshooting onTechnical Support Options Asia Pacific English China Obtaining Driver DownloadsJapan Korea TaiwanCleaning AppendixCaring for Cintiq Replacing the PEN TIP To remove the old nibTo insert a new nib Optional Display Configurations To lock Cintiq to the display standLock screws Using AN Alternate Mount or Stand To attach Cintiq to a Vesa 100 mounting platformTo remove Cintiq from an alternate mounting platform Appendix PEN and Digital INK Capabilities in Windows Vista About the Windows Vista Tablet PC Input Panel Uninstalling Cintiq WindowsMacintosh Product Specifications General SpecificationsDisplay Display Stand Power AdapterPEN Tablet Grip PEN Model ZP-501EAccessories Ordering Parts and Accessories Radio and Television Interference Federal Communications Commission FCC NoticeIndustry Canada Canada only CE DeclarationIndustry Canada, Class B Warranty Warranty Service in the U.S.A. and Canada Warranty Service Outside of the U.S.A. and CanadaNorth and South America contact This page intentionally left blank This page intentionally left blank Wacom Technology Corporation Wacom Europe GmbH Wacom China CorporationTelephone UE-0308 E