Wacom DTZ-2100D manual Troubleshooting, Appendix

Page 9

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Testing Cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Testing controls and input tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Testing the ExpressKeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Testing the Touch Strips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Testing a pen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Display troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 General display problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 VGA problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Pen tablet troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 General problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Windows-specific problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Macintosh-specific problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Technical support options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Obtaining driver downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Caring for Cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Replacing the pen tip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Optional display configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Using an alternate mount or stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Pen and digital ink capabilities in Windows Vista . . . . . . . . . . . . . . . . . . . . 60 About the Windows Vista Tablet PC Input Panel . . . . . . . . . . . . . . . . . 61 Uninstalling Cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 General specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Pen tablet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Display stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Power adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Grip pen (model ZP-501E) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Ordering parts and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Radio and television interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Federal Communications Commission (FCC) notice . . . . . . . . . . . . . 67 Industry Canada (Canada only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 CE declaration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Warranty

(Worldwide, Except for Europe, Africa and Middle East) . . . . . . . . . . . . . . 69

Contents

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Contents Page Page Introduction and Overview Temperature and Humidity Precautions on USE and HandlingPhysical Location EnvironmentHandling UsageCintiq pen display has a backlight which contains mercury Hg Page Contents Appendix TroubleshootingUnpacking Your Cintiq Package ContentsIncline adjustment levers Setting UP the Cintiq StandBearing recess Front feet Rear feetBearing hub Bearing recess Unpacking and Mounting the Cintiq PEN DisplayAdjusting the Display Incline Using the PEN Holder Adjusting RotationRemoving Cintiq from the Display Stand Front View Cintiq PEN Display ComponentsRear View System Requirements InstallationDisplay Installation Apple ADC connector Mini-VGA port Display Cabling Diagram Select the option Browse MY Computer for Driver Software Installation PEN Tablet Installation USB Cable InstallationPEN Tablet USB Cabling Diagram Next steps Software InstallationEraser DuoSwitch Using the Grip PENTip Switch Working with Your CintiqBasic PEN Operations Working with your Cintiq Touch Strip Tablet ControlsTips Using ExpresskeysUsing the Touch Strips Setting UP Your Work Area Hints Customizing Opening the Control PanelLearning More about Cintiq Customization Basics Tabs display customizable settings for the selected toolCalibrating Cintiq Adjusting the Display Factory PRESETS, AUTO-SYNC, and User SettingsOn Screen Display OSD Settings Customizing Main Control ResetOSD Control LanguageCustomizing Adjusting Clock and Phase VGA only Power Saving Computer mode SyncVideo Power consumption Testing Cintiq TroubleshootingIf Cintiq’s power LED does not light, check the following If there is no displayVerify that the tablet and Grip Pen are working Testing Controls and Input Tools Testing the ExpresskeysTesting the Touch Strips Testing a PEN PenAirbrush General Display Problems Display TroubleshootingVGA Problems General Problems PEN Tablet TroubleshootingTroubleshooting Troubleshooting WINDOWS-SPECIFIC Problems Troubleshooting on MACINTOSH-SPECIFIC ProblemsTechnical Support Options Japan Obtaining Driver DownloadsAsia Pacific English China Korea TaiwanCleaning AppendixCaring for Cintiq Replacing the PEN TIP To remove the old nibTo insert a new nib Optional Display Configurations To lock Cintiq to the display standLock screws To attach Cintiq to a Vesa 100 mounting platform Using AN Alternate Mount or StandTo remove Cintiq from an alternate mounting platform Appendix PEN and Digital INK Capabilities in Windows Vista About the Windows Vista Tablet PC Input Panel Uninstalling Cintiq WindowsMacintosh Product Specifications General SpecificationsDisplay PEN Tablet Power AdapterDisplay Stand Grip PEN Model ZP-501EAccessories Ordering Parts and Accessories Federal Communications Commission FCC Notice Radio and Television InterferenceIndustry Canada Canada only CE DeclarationIndustry Canada, Class B Warranty Warranty Service in the U.S.A. and Canada Warranty Service Outside of the U.S.A. and CanadaNorth and South America contact This page intentionally left blank This page intentionally left blank Wacom Technology Corporation Wacom Europe GmbH Wacom China CorporationTelephone UE-0308 E
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