Toshiba 165 quick start Cannot ping this equipment

Page 46

5 APPENDIX

Cannot ping this equipment

Problem description

You can check if this equipment is correctly connected to a network by executing a ping com- mand from a computer.

If this equipment does not respond when you ping it, there is a problem either with the network configuration or with device operation.

The following checklist helps you identify the source of the error and directs you where you can find more information about solving it.

No

Check...

Yes

No

For Instruction, Go To...

 

 

 

 

 

1

Confirm that the TCP/IP

Next Step

 

The networking section of your

 

protocol suite is installed on

 

operating system documentation.

 

 

 

 

the client computer.

 

 

 

 

 

 

 

 

2

Look at the NIC configura-

 

 

Enter the correct TCP/IP settings.

 

tion page and confirm the

 

 

 

 

TCP/IP settings are correct.

Next Step

 

 

 

Is the IP Address entered

 

 

 

 

 

 

 

and valid? Are the Gateway

 

 

 

 

and Subnet settings cor-

 

 

 

 

rect?

 

 

 

 

 

 

 

 

3

Reboot this equipment.

 

 

The settings are not binding, con-

 

Check the NIC Configura-

Next Step

 

tact your service representative.

 

tion page that prints out. Are

 

 

 

 

the TCP/IP settings correct?

 

 

 

 

 

 

 

 

4

Try to ping this equipment

Next Step

 

 

 

again. Did this equipment

 

 

 

 

 

 

 

respond to the ping?

 

 

 

 

 

 

 

 

5

Can you ping this equip-

 

 

Contact your local network spe-

 

ment from any other com-

 

 

cialist for a valid IP address for

 

puter within the same

Next Step

 

this equipment.

 

network? If not, this equip-

 

 

 

 

 

 

 

ment might have an IP

 

 

 

 

Address that is out of range

 

 

 

 

or invalid.

 

 

 

 

 

 

 

 

6

Can you ping to another

 

 

Check the computer’s protocol

 

computer within the same

Next Step

 

settings to make sure the gate-

 

network?

 

 

way and subnet settings are cor-

 

 

 

 

rect.

 

 

 

 

 

7

If you have customized the

 

 

The NIC is faulty or improperly

 

device name, you can

 

 

installed. Contact your service

 

check if the NIC is func-

 

 

representative.

 

tional by restoring the

 

 

 

 

default settings. When this

Next Step

 

 

 

equipment automatically

 

 

 

 

reboots and a NIC Configu-

 

 

 

 

ration page prints, does the

 

 

 

 

device name include the

 

 

 

 

NIC’s Unit Serial Number?

 

 

 

 

 

 

 

 

46 Troubleshooting at Network Printing Setups

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Contents Quick Start Guide for Printing Functions Disclaimer Notice Grant of License Disclaimer of WarrantyTerm Government Restricted Rights Limitation of LiabilityGeneral Preface Operator’s Manual for Copying Functions Lineup of Our ManualsQuick Start Guide for Printing Functions This manual Lineup of Our Manuals Signage in this manual Before Reading This ManualTrademarks Contents Troubleshooting at Network Printing Setups Default Setting ListTroubleshooting Introduction When no options above are installed Function Enhancement by Option ConfigurationsWhen the Network Printer Kit is installed When the Network Printer Kit and the Fax Kit are installed Items Included in Optional Kits Network Printer Kit optionalAbout the CD-ROM Client Utilities CD-ROMAbout the Client Software Client software for network managementNetwork Fax Driver Client software for network fax functionsAddress Book Viewer About the Client Software System Requirements General requirements When only the Network Printer Kit is installedSystem Requirements Printing functionsPrinting from Unix platform When the Network Printer Kit and the Fax Kit are installedPrinting from Macintosh platform Printing functionSystem Requirements Connecting to a Computer Connecting to the USB Port Connecting to the Network Connecting to the Network Setup Flow Overview of Connecting Configurations Connecting the e-STUDIO165/205Local area network connection over TCP/IP Available functions under each connectionUSB connection Printing functions Network Printer Kit requiredLocal area network connection over IPX/SPX Internet connectionSetup the network document processing system About SetupsDefault setting check Options Setup contents Descriptions ReferencesDefault Setting Check Description/ReferenceSetup Flow for USB Printing Setup Flow Description/ReferenceSetup Flow for TopAccess Appendix AppleTalk Default Setting ListDefault settings for network setting General DNS sessionNetWare session Http network serviceSnmp network service BonjourIPP print Default settings for print service Raw TCP printLPD print NetWare printTranscribed from Troubleshooting at Network Printing SetupsNetwork setting checklists Check Yes For Instruction, Go ToIPP printing in a Windows operating system environment Novell printing in a NetWare environment AppleTalk printing in a Macintosh environmentLPR printing in a Macintosh environment IPP printing in a Unix environmentEquipment detection and printing check Problem descriptionCannot see this equipment Cannot discover this equipment Tive Cannot ping this equipment Cannot print from client computer Cannot print data to this equipment Location Does Not Contain Information About Your Hardware Client Software CD Now RequiredFile *.DRV on Client CD Count Not Be Found Corrective actionProblem with the Current Printer Setup This Port is Currently in UseTroubleshooting Errors in hardwareCannot print jobs General errorsCannot print the start DetailsTopAccess Device tab menu Device status indicators Device status indicators TopAccessAlerts Setup Guide for Printing Functions Client error for Windows platform When printing cannot be performedPrinter driver general errors Driver Mapped to Wrong Port Client error for Macintosh platformRetrieval of Printer Configuration Failed Command Line Options Not ProcessedCannot Print a Job as Expected Using PS Printer Driver TopAccess error messages Cannot Change Settings on Fonts Tab and Configuration TabTopAccess Message Corrective Action Troubleshooting Index Index DP-1650/2040 OME06003900 Multifunctional Digital Systems
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