Toshiba 165 quick start Equipment detection and printing check, Cannot see this equipment

Page 43

Equipment detection and printing check

When a computer cannot detect this equipment through a network or when network printing is disabled, see the following items to solve the problem:

If the problem persists after you have followed all of the steps, contact TOSHIBA’s authorized dealer for further assistance.

Cannot see this equipment

Problem description

After configuring this equipment, you cannot detect it over the network. This could be the result of configuration conflicts within this equipment, but is more likely to be caused by network con- figuration errors.

The checklist below helps you identify the cause of the error and search for more information about resolving it.

No

Check...

Yes

No

For Instruction, Go To...

 

 

 

 

 

1

Did a startup page print out?

 

 

Set up the proper protocols.

 

If not, wait until the commu-

 

 

 

 

nication comes online.

Next Step

 

 

 

Examine the protocol set-

 

 

 

 

 

 

 

tings that print out on the

 

 

 

 

startup page. Are they cor-

 

 

 

 

rect?

 

 

 

 

 

 

 

 

2

Print out a configuration

 

 

Set up the proper protocol if

 

page. Make sure there are

 

 

required.

 

not any discrepancies or

 

 

Once you find this equipment,

 

inconsistencies between the

 

 

configure the port that it is

 

current network settings

 

 

mapped correctly to the device.

 

and your network environ-

 

 

 

 

ment. Change the network

Next Step

 

 

 

settings, if necessary. Use

 

 

 

 

the Find Computer utility

 

 

 

 

from your Windows com-

 

 

 

 

puter to locate this equip-

 

 

 

 

ment by its device name.

 

 

 

 

Can you find this equip-

 

 

 

 

ment?

 

 

 

 

 

 

 

 

3

Can you locate other com-

 

 

Check the network settings on the

 

puters that are in the same

Next Step

 

client computer to make sure they

 

network as this equipment?

 

 

are compatible with the network

 

 

 

 

settings on this equipment.

 

 

 

 

 

4

Check link LED activity on

 

 

Contact your TOSHIBA service

 

the hub and/or NIC of this

 

 

representative.

 

equipment and the client

Next Step

 

 

 

machine. Do the hardware

 

 

 

 

components appear to be

 

 

 

 

functioning properly?

 

 

 

 

 

 

 

 

Troubleshooting at Network Printing Setups 43

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Contents Quick Start Guide for Printing Functions Disclaimer Notice Grant of License Disclaimer of WarrantyTerm Government Restricted Rights Limitation of LiabilityGeneral Preface Operator’s Manual for Copying Functions Lineup of Our ManualsQuick Start Guide for Printing Functions This manual Lineup of Our Manuals Signage in this manual Before Reading This ManualTrademarks Contents Troubleshooting at Network Printing Setups Default Setting ListTroubleshooting Introduction When no options above are installed Function Enhancement by Option ConfigurationsWhen the Network Printer Kit is installed When the Network Printer Kit and the Fax Kit are installed Network Printer Kit optional Items Included in Optional KitsClient Utilities CD-ROM About the CD-ROMClient software for network management About the Client SoftwareNetwork Fax Driver Client software for network fax functionsAddress Book Viewer About the Client Software System Requirements Printing functions When only the Network Printer Kit is installedSystem Requirements General requirementsPrinting function When the Network Printer Kit and the Fax Kit are installedPrinting from Macintosh platform Printing from Unix platformSystem Requirements Connecting to a Computer Connecting to the USB Port Connecting to the Network Connecting to the Network Setup Flow Connecting the e-STUDIO165/205 Overview of Connecting ConfigurationsPrinting functions Network Printer Kit required Available functions under each connectionUSB connection Local area network connection over TCP/IPInternet connection Local area network connection over IPX/SPXOptions Setup contents Descriptions References About SetupsDefault setting check Setup the network document processing systemDescription/Reference Default Setting CheckSetup Flow Description/Reference Setup Flow for USB PrintingSetup Flow for TopAccess Appendix DNS session Default Setting ListDefault settings for network setting General AppleTalkBonjour Http network serviceSnmp network service NetWare sessionNetWare print Default settings for print service Raw TCP printLPD print IPP printCheck Yes For Instruction, Go To Troubleshooting at Network Printing SetupsNetwork setting checklists Transcribed fromIPP printing in a Windows operating system environment AppleTalk printing in a Macintosh environment Novell printing in a NetWare environmentIPP printing in a Unix environment LPR printing in a Macintosh environmentEquipment detection and printing check Problem descriptionCannot see this equipment Cannot discover this equipment Tive Cannot ping this equipment Cannot print from client computer Cannot print data to this equipment Corrective action Client Software CD Now RequiredFile *.DRV on Client CD Count Not Be Found Location Does Not Contain Information About Your HardwareThis Port is Currently in Use Problem with the Current Printer SetupErrors in hardware TroubleshootingDetails General errorsCannot print the start Cannot print jobsTopAccess Device tab menu Device status indicators Device status indicators TopAccessAlerts Setup Guide for Printing Functions Client error for Macintosh platform When printing cannot be performedPrinter driver general errors Driver Mapped to Wrong Port Client error for Windows platformRetrieval of Printer Configuration Failed Command Line Options Not ProcessedCannot Print a Job as Expected Using PS Printer Driver TopAccess error messages Cannot Change Settings on Fonts Tab and Configuration TabTopAccess Message Corrective Action Troubleshooting Index Index DP-1650/2040 OME06003900 Multifunctional Digital Systems
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