Toshiba 165 quick start Cannot print from client computer

Page 47

No

Check...

Yes

No

For Instruction, Go To...

 

 

 

 

 

8

Check link activities on the

 

 

Contact your service representa-

 

port being used by the

 

 

tive.

 

equipment and also the

 

 

 

 

integrity of the network

 

 

 

 

cable, Hub, or Switch that is

End

 

 

 

connecting the equipment

 

 

 

to the network. Replace any

 

 

 

 

network components that

 

 

 

 

you suspect are faulty. Can

 

 

 

 

you ping this equipment

 

 

 

 

now?

 

 

 

 

 

 

 

 

Cannot print from client computer

Problem description

After following the instructions in this guide to install and configure your hardware, network, and client software, you are still unable to print from a client computer to this equipment. This prob- lem can arise as the result of a hardware malfunction, a network communication or configuration problem, or incorrect client setup or driver properties.

The following checklist will help you identify the source of the errors and direct you to information solving the issue.

No

Check...

Yes

No

For Instruction, Go To...

 

 

 

 

 

1

Is the copier functioning

Next Step

 

Check the device status dis-

 

normally? Do copy jobs out-

 

played in the Device tab page of

 

 

 

 

put properly?

 

 

TopAccess.

 

 

 

 

 

2

Check the Device page of

 

 

Contact your service representa-

 

TopAccess. Are the options

 

 

tive.

 

specified for the job sup-

Next Step

 

 

 

ported by the hardware con-

 

 

 

figuration? If not, delete the

 

 

 

 

job, install the required com-

 

 

 

 

ponents, and try again.

 

 

 

 

 

 

 

 

3

Can you print jobs from

 

 

Refer to the following section to

 

other client computers?

Next Step

 

troubleshoot the condition.

 

 

 

 

P.48 “Cannot print data to this

 

 

 

 

equipment”

 

 

 

 

 

4

At this point, the problem you have identified is most likely related to a client-side error.

 

Refer to the Printing Guide to troubleshoot the error condition.

 

 

 

 

 

Troubleshooting at Network Printing Setups 47

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Contents Quick Start Guide for Printing Functions Disclaimer Notice Term Disclaimer of WarrantyGrant of License General Limitation of LiabilityGovernment Restricted Rights Preface Quick Start Guide for Printing Functions This manual Lineup of Our ManualsOperator’s Manual for Copying Functions Lineup of Our Manuals Trademarks Before Reading This ManualSignage in this manual Contents Troubleshooting Default Setting ListTroubleshooting at Network Printing Setups Introduction When the Network Printer Kit is installed Function Enhancement by Option ConfigurationsWhen no options above are installed When the Network Printer Kit and the Fax Kit are installed Network Printer Kit optional Items Included in Optional KitsClient Utilities CD-ROM About the CD-ROMClient software for network management About the Client SoftwareAddress Book Viewer Client software for network fax functionsNetwork Fax Driver About the Client Software System Requirements Printing functions When only the Network Printer Kit is installedSystem Requirements General requirementsPrinting function When the Network Printer Kit and the Fax Kit are installedPrinting from Macintosh platform Printing from Unix platformSystem Requirements Connecting to a Computer Connecting to the USB Port Connecting to the Network Connecting to the Network Setup Flow Connecting the e-STUDIO165/205 Overview of Connecting ConfigurationsPrinting functions Network Printer Kit required Available functions under each connectionUSB connection Local area network connection over TCP/IPInternet connection Local area network connection over IPX/SPXOptions Setup contents Descriptions References About SetupsDefault setting check Setup the network document processing systemDescription/Reference Default Setting CheckSetup Flow Description/Reference Setup Flow for USB PrintingSetup Flow for TopAccess Appendix DNS session Default Setting ListDefault settings for network setting General AppleTalkBonjour Http network serviceSnmp network service NetWare sessionNetWare print Default settings for print service Raw TCP printLPD print IPP printCheck Yes For Instruction, Go To Troubleshooting at Network Printing SetupsNetwork setting checklists Transcribed fromIPP printing in a Windows operating system environment AppleTalk printing in a Macintosh environment Novell printing in a NetWare environmentIPP printing in a Unix environment LPR printing in a Macintosh environmentCannot see this equipment Problem descriptionEquipment detection and printing check Cannot discover this equipment Tive Cannot ping this equipment Cannot print from client computer Cannot print data to this equipment Corrective action Client Software CD Now RequiredFile *.DRV on Client CD Count Not Be Found Location Does Not Contain Information About Your HardwareThis Port is Currently in Use Problem with the Current Printer SetupErrors in hardware TroubleshootingDetails General errorsCannot print the start Cannot print jobsAlerts Device status indicators TopAccessTopAccess Device tab menu Device status indicators Setup Guide for Printing Functions Client error for Macintosh platform When printing cannot be performedPrinter driver general errors Driver Mapped to Wrong Port Client error for Windows platformCannot Print a Job as Expected Using PS Printer Driver Command Line Options Not ProcessedRetrieval of Printer Configuration Failed TopAccess Message Corrective Action Cannot Change Settings on Fonts Tab and Configuration TabTopAccess error messages Troubleshooting Index Index DP-1650/2040 OME06003900 Multifunctional Digital Systems
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