Toshiba 165 quick start General errors, Cannot print the start, Cannot print jobs, Details, Check

5 APPENDIX

General errors

Cannot print the start page

Details

When a start page cannot be printed after the power-ON of this equipment even though start page printing has been enabled, this could be an error in the hardware. Contact our service sta- tion.

Cannot print jobs

Details

This could be an error in the software caused by the property settings of an inappropriate printer driver. However, it could be an error in the hardware when the job cannot be printed from any of the computers.

The checklist below helps you identify the cause of the error and search for more information about solving it.

NO	Check...	YES	NO	For Instruction, Go To...
1	Is printing disabled from all the client	Next	⇒	Refer to the following section to
	computers connected?	Step		troubleshoot the condition:
		↓		P.43	“Equipment detection
				and printing check”
2	Is the job monitored using print monitor-	Next	⇒	See the following section for
	ing utilities, such as PCONSOLE or	Step		troubleshooting.
	Print Manager?	↓		P.43	“Equipment detection
				and printing check”
3	Can you analyze the problem by the	Next	⇒	Refer to the following sections
	error message and solve it?	Step		to troubleshoot the condition:
		↓		P.55	“When printing cannot
				be performed”
				P.55	“Printer driver general
				errors”
				P.57	“TopAccess error mes-
				sages”
4	Can you print to this equipment?	End	⇒	Contact your service represen-
				tative.

52 Troubleshooting