Toshiba 165 quick start When printing cannot be performed, Client error for Windows platform

Page 55

When printing cannot be performed

This problem can arise as the result of a hardware malfunction, a network communication or configuration problem. Before troubleshooting the client error, ask your administrator to trouble- shoot the hardware or network errors.

The following checklist helps you identify the source of the error and directs to you where you can find more information about resolving it.

Client error for Windows platform

No

Check...

Yes

No

For Instruction, Go

To...

 

 

 

 

 

 

 

 

 

1

Did you mapped to the correct

End

 

P.55 “Driver Mapped to

 

network port?

 

Wrong Port”

 

 

 

 

 

 

 

 

Client error for Macintosh platform

No

Check...

Yes

No

For Instruction, Go

To...

 

 

 

 

 

 

 

 

 

1

Is this equipment you created

 

 

Refer to “Installing the

 

selected in the Chooser?

End

 

printer on Mac OS 8.6/9.x”

 

 

 

 

in the Printing Guide.

 

 

 

 

 

Printer driver general errors

Driver Mapped to Wrong Port

Problem description

If the printer driver on a client workstation points to the wrong network port, jobs do not appear in the current jobs queue or print out.

Corrective action

1.Open the Printers folder from the Control Panel.

2.Right-click the printer driver icon.

3.Select Properties from the shortcut menu.

4.Depending on the operating system, select the following tab:

-In Windows 98/Me — Select Details. Browse to select the printer or Novell queue.

-In Windows NT 4.0/2000/XP/Server 2003 — Select Ports. Add a new port and map it to the printer.

5.Make sure that the path to the printer and the device name are correct. \\<device name>\print

-Where <device name> is the same as the device name set from the Control Panel.

6.Click the General Tab and click Print Test Page to confirm that the settings are correct.

Troubleshooting 55

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Contents Quick Start Guide for Printing Functions Disclaimer Notice Grant of License Disclaimer of WarrantyTerm Government Restricted Rights Limitation of LiabilityGeneral Preface Operator’s Manual for Copying Functions Lineup of Our ManualsQuick Start Guide for Printing Functions This manual Lineup of Our Manuals Signage in this manual Before Reading This ManualTrademarks Contents Troubleshooting at Network Printing Setups Default Setting ListTroubleshooting Introduction When no options above are installed Function Enhancement by Option ConfigurationsWhen the Network Printer Kit is installed When the Network Printer Kit and the Fax Kit are installed Network Printer Kit optional Items Included in Optional KitsClient Utilities CD-ROM About the CD-ROMClient software for network management About the Client SoftwareNetwork Fax Driver Client software for network fax functionsAddress Book Viewer About the Client Software System Requirements Printing functions When only the Network Printer Kit is installedSystem Requirements General requirementsPrinting function When the Network Printer Kit and the Fax Kit are installedPrinting from Macintosh platform Printing from Unix platformSystem Requirements Connecting to a Computer Connecting to the USB Port Connecting to the Network Connecting to the Network Setup Flow Connecting the e-STUDIO165/205 Overview of Connecting ConfigurationsPrinting functions Network Printer Kit required Available functions under each connectionUSB connection Local area network connection over TCP/IPInternet connection Local area network connection over IPX/SPXOptions Setup contents Descriptions References About SetupsDefault setting check Setup the network document processing systemDescription/Reference Default Setting CheckSetup Flow Description/Reference Setup Flow for USB PrintingSetup Flow for TopAccess Appendix DNS session Default Setting ListDefault settings for network setting General AppleTalkBonjour Http network serviceSnmp network service NetWare sessionNetWare print Default settings for print service Raw TCP printLPD print IPP printCheck Yes For Instruction, Go To Troubleshooting at Network Printing SetupsNetwork setting checklists Transcribed fromIPP printing in a Windows operating system environment AppleTalk printing in a Macintosh environment Novell printing in a NetWare environmentIPP printing in a Unix environment LPR printing in a Macintosh environmentEquipment detection and printing check Problem descriptionCannot see this equipment Cannot discover this equipment Tive Cannot ping this equipment Cannot print from client computer Cannot print data to this equipment Corrective action Client Software CD Now RequiredFile *.DRV on Client CD Count Not Be Found Location Does Not Contain Information About Your HardwareThis Port is Currently in Use Problem with the Current Printer SetupErrors in hardware TroubleshootingDetails General errorsCannot print the start Cannot print jobsTopAccess Device tab menu Device status indicators Device status indicators TopAccessAlerts Setup Guide for Printing Functions Client error for Macintosh platform When printing cannot be performedPrinter driver general errors Driver Mapped to Wrong Port Client error for Windows platformRetrieval of Printer Configuration Failed Command Line Options Not ProcessedCannot Print a Job as Expected Using PS Printer Driver TopAccess error messages Cannot Change Settings on Fonts Tab and Configuration TabTopAccess Message Corrective Action Troubleshooting Index Index DP-1650/2040 OME06003900 Multifunctional Digital Systems
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