Toshiba 165 Command Line Options Not Processed, Retrieval of Printer Configuration Failed

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5 APPENDIX

Command Line Options Not Processed

Problem description

All print options are sent to this equipment at the start of the print job. If the print file already con- tains print commands, they override the command line options you set. For example, if the print file specifies the Letter media, and you specify the A4 media option with the lp command, the document is output on letter size paper (provided, of course, that all copier-related restrictions have been met).

Corrective action

Change the properties in the document you want to print and recreate the print file. Submit the print job using the LP command without setting additional parameters.

Retrieval of Printer Configuration Failed

Problem description

When accessing the printer properties, the system displayed “Retrieval of printer configuration failed”.

Corrective action

If the printer driver cannot communicate with this equipment — Verify that the system is running. If not, turn it on. Connect to this equipment via TopAccess. If you cannot connect, reboot this equipment. If that fails, check the printer driver port assignment to make sure it is correct.

Cannot Print a Job as Expected Using PS Printer Driver

Problem description

When printing with the PS3 printer driver from the application that creates the PostScript code for printing such as Adobe Acrobat, the following print options may not work correctly.

Manual Scale Print Paper Size Paper Type User Front Cover User Back Cover Booklet

Multiple Pages per Sheet All options in the Effect tab

All options in the Image Quality tab

Corrective action

Disable “Use PostScript Passthrough” in the PostScript Settings dialog box and print a docu- ment.

56 Troubleshooting

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Contents Quick Start Guide for Printing Functions Disclaimer Notice Term Disclaimer of WarrantyGrant of License General Limitation of LiabilityGovernment Restricted Rights Preface Quick Start Guide for Printing Functions This manual Lineup of Our ManualsOperator’s Manual for Copying Functions Lineup of Our Manuals Trademarks Before Reading This ManualSignage in this manual Contents Troubleshooting Default Setting ListTroubleshooting at Network Printing Setups Introduction When the Network Printer Kit is installed Function Enhancement by Option ConfigurationsWhen no options above are installed When the Network Printer Kit and the Fax Kit are installed Items Included in Optional Kits Network Printer Kit optionalAbout the CD-ROM Client Utilities CD-ROMAbout the Client Software Client software for network managementAddress Book Viewer Client software for network fax functionsNetwork Fax Driver About the Client Software System Requirements When only the Network Printer Kit is installed System RequirementsGeneral requirements Printing functionsWhen the Network Printer Kit and the Fax Kit are installed Printing from Macintosh platformPrinting from Unix platform Printing functionSystem Requirements Connecting to a Computer Connecting to the USB Port Connecting to the Network Connecting to the Network Setup Flow Overview of Connecting Configurations Connecting the e-STUDIO165/205Available functions under each connection USB connectionLocal area network connection over TCP/IP Printing functions Network Printer Kit requiredLocal area network connection over IPX/SPX Internet connectionAbout Setups Default setting checkSetup the network document processing system Options Setup contents Descriptions ReferencesDefault Setting Check Description/ReferenceSetup Flow for USB Printing Setup Flow Description/ReferenceSetup Flow for TopAccess Appendix Default Setting List Default settings for network setting GeneralAppleTalk DNS sessionHttp network service Snmp network serviceNetWare session BonjourDefault settings for print service Raw TCP print LPD printIPP print NetWare printTroubleshooting at Network Printing Setups Network setting checklistsTranscribed from Check Yes For Instruction, Go ToIPP printing in a Windows operating system environment Novell printing in a NetWare environment AppleTalk printing in a Macintosh environmentLPR printing in a Macintosh environment IPP printing in a Unix environmentCannot see this equipment Problem descriptionEquipment detection and printing check Cannot discover this equipment Tive Cannot ping this equipment Cannot print from client computer Cannot print data to this equipment Client Software CD Now Required File *.DRV on Client CD Count Not Be FoundLocation Does Not Contain Information About Your Hardware Corrective actionProblem with the Current Printer Setup This Port is Currently in UseTroubleshooting Errors in hardwareGeneral errors Cannot print the startCannot print jobs DetailsAlerts Device status indicators TopAccessTopAccess Device tab menu Device status indicators Setup Guide for Printing Functions When printing cannot be performed Printer driver general errors Driver Mapped to Wrong PortClient error for Windows platform Client error for Macintosh platformCannot Print a Job as Expected Using PS Printer Driver Command Line Options Not ProcessedRetrieval of Printer Configuration Failed TopAccess Message Corrective Action Cannot Change Settings on Fonts Tab and Configuration TabTopAccess error messages Troubleshooting Index Index DP-1650/2040 OME06003900 Multifunctional Digital Systems

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